Technical Account Executive
7 meses atrás
Position: Technical Account Executive (Arabic)
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Support 'early adopters ‘by onboarding and walking customers through the Customer Portal
- Enable customers to begin their technical onboarding journey by educating them on where to go next after Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team 'ready to go', post activation
- Understand and connect customer goals to offer functionality to accelerate customer value.
**REQUIREMENTS**:
- Required: Business awareness and understanding of key market drivers within the IT/networking industry in Arabic countries
- Required: Native level of Arabic language and B2 level of English. Excellent speaking and writing skills in both.
- Desired: Selling Business Outcomes competencies
- Desired: 3 years experience in Customer Support in a technical environment.
Nice to have:
- IT knowledge
- Relentlessly sales
- and results-driven
- Relentlessly customer-centric (i.e., solving customer problem first and working back to the technology)
- Digitally savvy with a relentless desire to keep up to date on the supported brand and other sources of digital information to help customers find what they need
- Selling skills, ability to break through gatekeeper and get to decision maker
- Professional and courteous with strong customer service orientation
- Ability to interact professionally with individuals from various backgrounds
- Technical proficiency (i.e., familiarity with common business software, contact centre systems, and internet navigation)
- Strong organisational skills to meet deadlines and the ability to work on multiple tasks simultaneously
- Strong organisational skills to meet deadlines and the ability to work on multiple tasks simultaneously
- In front of the camera skills
- Manager profile, ability on prioritise time and tasks
- Long-list customer portfolio management based on events tracking an account prioritisation.
**OFFER**:
- Private health insurance after contract signature
- Opportunity to gain knowledge and become a specialist in a field tailored to IT support/network engineers/DevOps
- Full relocation support with accommodation and flight costs coverage
- Day shifts from Monday to Friday
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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