Technical Support Agent

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience.


Responsibilities:

  • Provide excellent technical support via phone, email, and chat to German-speaking customers.
  • Troubleshoot and resolve hardware and software issues related to our products.
  • Guide customers through installation, configuration, and usage processes.
  • Document customer interactions and solutions accurately.
  • Collaborate with cross-functional teams to escalate complex issues when necessary.
  • Ensure timely resolution and follow-up to maintain customer satisfaction.


Requirements:

  • Fluent in German (both written and spoken) with C1 (written and spoken) proficiency in English
  • Strong technical aptitude and problem-solving skills.
  • Previous experience in technical support or customer service preferred.
  • Familiarity with operating systems (Windows, macOS) and common software applications.
  • Excellent communication skills and a customer-centric approach.
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)


If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you


On Offer:

Competitive salary and benefits package.

Reimbursement of Airfare tickets price (for those relocating for the role)

Housing assistance

Opportunities for professional growth and development.

Friendly and inclusive work environment.

Regular training sessions to enhance your technical knowledge.


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