Ship

2 semanas atrás


Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro
Posted 10 September 2021

LocationLisbon

DisciplineIT

Reference33707

Katinka Dokka

**Vår klient er et anerkjent globalt IT-service
- og konsulentselskap, som for tiden utvikler sitt teknologiske fotavtrykk i Lisboa. De er nå på utkikk etter en serviceforespørselsekspert for å bli med i teamet sitt i hovedstaden Lisboa**

**Vår klient**

Vår klient er et neste generasjons globalt teknologiselskap som hjelper bedrifter med å reimagine sine virksomheter for den digitale tidsalderen. Deres teknologiprodukter, tjenester og ingeniørtjenester er bygget på fire tiår med innovasjon, med en verdenskjent ledelsesfilosofi, en sterk kultur for oppfinnelse og risikotaking, og et nådeløst fokus på kunderelasjoner. Med et verdensomspennende nettverk av FoU, innovasjonslaboratorier og leveringssentre og "Ideapreneurs" som arbeider i 45 land, betjener vår klient ledende bedrifter på tvers av viktige bransjer, inkludert 250 av Fortune 500 og 650 av Global 2000.

**Arbeid som individuell bidragsyter i kundeservice/kontaktsenterteam/Concierge COE. Viktige ansvarsområder vil omfatte**:

- Logg, utsøk, behandle og svar på eventuelle klager /forespørsler via telefon, e-post, chat osv.
- Sørg for at standardprosedyrer brukes til å løse forbrukernes bekymringer.
- Sørg for at alle klager/spørsmål som ikke kan løses personlig, rutes til de aktuelle interne eller eksterne partene for vedtak forsikringsselskaper).
- Informer sluttbrukeren om fremdriften i en sak som ikke umiddelbart kan løses.
- Skap eksepsjonell kundeopplevelse for de gitte kundesegmentene i tråd med serviceavtaler med fokus på første kontaktløsning (FCR) og lav kundeinnsats.
- Hold deg til TAT og nøyaktighet, rapporter ut daglig ytelse og oppdater alle ytelseslogger og rapporter KPI-er/SL-er i henhold til avtalte tidslinjer
- Koordinere med andre avdelinger som Ordrebehandling, Fakturering, Samlinger, Kontantsøknad, SCM, MDM-team og løse tvisten i henhold til avtalt TAT
- Utfør tilordnede aktiviteter i henhold til definerte tidslinjer og nøyaktighetsparametere for prosessen

**Krav**:

- Ha kunnskap om O2C
- Har erfaring med fakturabehandling, Ordrebehandling, Innkreving og tvisteløsning
- Har erfaring med å håndtere kundesamtaler/O2C-brukerstøtte
- Ha god eksponering på Helpdesk-beregninger
- Erfaring med SAP (inkludert fakturering, kontrakter, arbeidsflyter)
- Administrer effektivt interne og eksterne relasjoner
- A degree
- Relevant arbeidserfaring: 3-4 År

**Klienten tilbyr**:

- Permanent kontrakt
- Konkurransedyktig lønn
- Privat helse
- og livsforsikring fra dag én i selskapet
- Arbeidstid: Mandag til fredag (dagskift) hybrid for øyeblikket (på stedet etterpå)
- Måltidsgodtgjørelse på kort/kupong
- Foreldre
- program
- Våre fasiliteter inkluderer et treningsstudio på stedet; innendørs basseng, treningstimer og en fotballbane
- Personalkantine med varierte matalternativer og elvevendte balkonger
- Vi er et av de raskest voksende teknologiselskapene i verden, med kontorer i 50+ land over hele verden og ansatte
- Vårt firma er ekstremt mangfoldig med 165 nasjonaliteter representert
- Vi tilbyr et virtuelt arbeidsmiljø, som fremmer en god integrasjon mellom arbeid og privatliv og reell fleksibilitet
- Vi er investert i din vekst, og tilbyr lærings
- og karriereutviklingsmuligheter på alle nivå for å hjelpe deg med å finne din egen unike gnist
- Vi tilbyr gode fordeler for alle ansatte

**Hvorfor flytte til Portugal?**

Portugal er kjent for sitt varme vær. Generelt er været i Portugal er varmt hele året, men avhengig av hvor du bosetter deg i landet, vil du kunne oppleve værforskjeller. For eksempel, hvis du bosetter deg i sør, vil været være langt mer varmt og tørt enn hvis du bosetter deg i den nordlige delen av Portugal, hvor det er et mer temperert klima. Som i alle andre land vil du også kunne oppleve regionale forskjeller i Portugal avhengig av hvor i landet du velger å bosette seg. I byer som Lisboa og Porto vil du kunne oppleve et pulserende byliv som tilbyr shopping, historiske og kulturelle opplevelser, mens du på landsbygda vil oppleve små, hyggelige landsbyer.

Høres dette ut som en spennende mulighet? Vi vurderer aktuelle kandidater fortløpende

**Nordic Jobs Worldwide**

Nordic Jobs Worldwide er et profesjonelt nordisk rekrutteringsselskap som fokuserer på å koble kandidater fra Sverige, Finland, Norge og Danmark med bedrifter fra hele verden.

Nordic Jobs Worldwide er Nordens største rekrutteringsbyrå innen språkrekruttering, med kontorer i Oslo, Tallinn, Malaga, Malta og Lisboa. Vi matcher de mest spennende jobbene med nordiske talenter over hele verden. Vi har hjulpet over 3000 mennesker med å finne drømmejobben sin med våre 300+ partnere i over 30 land.
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