Customer Education Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Gorgias Tempo inteiro

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Scaled Customer Experience TeamOur Scaled Customer Experience team drives customer adoption, growth, and retention via scaled, omni-channel lifecycle campaigns, in-product experiments and educational tactics.

Within this, Customer Education is responsible for planning and delivering 1:many content and experiences, including managing the Gorgias Academy, Instructor-Led Webinars, How-To Videos, Community and Help Center.

About the RoleWe are seeking a passionate and experienced Customer Education Manager to evolve our Customer Education efforts.

You will work cross-functionally to build upon our extensive self-paced coursework in the Gorgias Academy, as well as develop and deliver high-impact live training programs.

You will play the critical role of ensuring customers integrate our products into their operating rhythm and derive high value from them.

The ideal candidate will possess a strong background in customer education or instructional design, and SaaS, coupled with exceptional communication and project management skills.

If you're looking to have a big impact at a fast-growing company in your next role, we want to hear from you

What You'll DoServe as editor-in-chief and build best in-class, engaging and interactive content including written and walkthrough guides, webinars, product trainings, certifications, and more.

Host recurring live training sessions on various Gorgias features to support our customers and drive activation and feature adoption.
Establish and be held accountable for metrics to measure the effectiveness and impact of educational programs (e.g. product usage, engagement rate, program CSAT), and continuously iterate to improve results.

Identify and prioritize customer education opportunities through proactive engagement with customers, and cross-functional feedback to continuously improve the effectiveness of our training offerings.

Ensure alignment of educational initiatives with overall business goals by collaborating cross-functionally with Product, Marketing, and Customer Success teams.

Our current tools stack include:

Workramp Circle Wistia Camtasia Contrast Who You AreYou have at least 4 years of direct B2B, SaaS experience — preferably in user education, instructional design, customer success, or product marketing.

You can come in and hit the ground running with fluency or proficiency in all the types of content listed above and the operations necessary to produce them.

Exceptional written and verbal communication skills in English, with the ability to engage and motivate diverse audiences (both external and internal).

Highly skilled at distilling complex concepts and articulating them clearly and concisely to them.

Expert project manager and collaborator, that demonstrates strong follow-through and ability to self-manage multiple tasks and projects at once whilst meeting deadlines.

Strong analytical mindset, with the ability to leverage data and insights to inform decision-making and measure the impact of educational initiatives.

Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges. A constantly evolving product means changing features, users, and constant challenges to tackle. You should be able to adopt to ambiguous timelines, work cross-functionally, and design processes that help everyone scale.
Nice to HaveRudimentary understanding of SQL, HTML, Google Analytics and APIs
AI industry experience
Perks and Benefits ? 5-week vacation
13th and 14th salary included in the offer
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 Weeks)
MacBook Pro

  • €300/month for lunch expenses (you'll have your own Gorgias credit card)
Private healthcare covered 100% by Gorgias

  • Get up to €700 to set up your workstation at home (working from home should feel breezy)

Get up to €2000 of learning material and wellness support per year This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget.

Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats
Why join us? We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation and good & clean data are core beliefs shared by all
Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun
More cool things to know about Gorgias...

Raised our Series C for $30M in 2022:
TechCrunch Article ?
We went from 0 to 10,000+ merchants using our platform since 2016

We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score What our customers are saying: Other positions: Discover the Gorgias Platform Learn about our Compensation Policy Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

#J-18808-Ljbffr

  • Customer Education Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Gorgias Tempo inteiro

    Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media. Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI...

  • Medical Education Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Johnson And Johnson Tempo inteiro

    Johnson & Johnson is currently seeking a MEDICAL EDUCATION SPECIALIST to join our Oncology team located in LISBOA. At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are...

  • Medical Education Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Job Description - Medical Education Specialist (** W) Medical Education Specialist - ** W Description Johnson & Johnson is currently seeking a MEDICAL EDUCATION SPECIALIST to join our Oncology team located in LISBOA. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex...

  • Medical Education Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Johnson & Johnson Tempo inteiro

    Job Description - Medical Education Specialist W) Medical Education Specialist W Description Johnson & Johnson is currently seeking a MEDICAL EDUCATION SPECIALIST to join our Oncology team located in LISBOA. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are...

  • Camps Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Inspired Education Group Tempo inteiro

    Select how often (in days) to receive an alert: Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to...

  • Customer Education Intern, Neuromodulation

    2 semanas atrás

    Lisboa, Lisboa, Portugal Boston Scientific Corporation Tempo inteiro

    Customer Education Intern, Neuromodulation: Remote Eligible: Hybrid Onsite Location(s): Lisboa, PTFair Compensation Marketleading Product Advanced Training Community Career GrowthAt Boston Scientific you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Customer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Customer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboaLisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Customer Success Manager Portugal Lisboa Customer Success ManagerPortugalLisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Astanor Tempo inteiro

    Customer Success Manager (German speaking) We're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service. As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Customer Success Manager Portugal Lisboa Customer Success ManagerPortugal Lisboa Lisbon, Lisbon, Portugal Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth...

  • Customer Care Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Amyris, Inc. Tempo inteiro

    Responsibilities: Partner with Director of Customer Care to develop and implement department SOPs, strategize on issues, and implement teamwide decisions Lead in developing, training, education and hiring the CCA team Work closely with Customer Care Operations Lead and Director of Customer Care to procure, organize, and update all Customer Care content...

  • Manager Of Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Manager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboa Lisbon, Lisbon, Portugal Manager Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Customer Success Manager - Uk & Ireland Market Amadora, Lisboa Customer Success Manager - Uk & Ireland MarketLisboa Lisboa, Lisboa, Portugal col-wideJob Description:Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest- ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has...

  • Customer Relationship Management Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Oddsgate Tempo inteiro

    Customer Relationship Management Manager Oddsgate Customer Relationship Management Manager Full Time Emprego > Customer Relationship Management Manager Oddsgate is a fast growing tech company, looking for a skilled and ambitious CRM Manager to join and help us, and our clients, in this thrilling journey. THE MISSION As the B2B2C CRM manager, you will –...

  • Clinical Education Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado 04Apr2024SalárioLocalização LisboaCategoria PermanenteSector CiênciaReferência BBBH667690DescriçãoKelly Science and Clinical are currently recruiting a skilled and motivated Clinical Education Specialist to join our client's dynamic team.In this role, you will play a pivotal role in shaping the future of healthcare by leveraging our Client's...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager Customer Success Managers at...

  • Regional Brand Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Inspired Education Group Tempo inteiro

    Select how often (in days) to receive an alert: Inspired Education is the leading global group of premium schools, with a portfolio of over 110 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 85,000 students receive a world-class learning experience from Kindergarten to...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Customer Success Manager UK & Ireland market Lisboa Customer Success ManagerUK & Ireland marketLisboa Lisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn...