Customer Success Agent

2 semanas atrás

Lisboa, Lisboa, Portugal Paradox Tempo inteiro
**Au fond de toi, tu rêves d'une nouvelle aventure faite de....**
- ** Liberté **:te sentir libre de travailler à distance ou de manière hybride, avoir des responsabilités, et l'espace pour avoir un véritable impact
- ** Ambition **:progresser entouré de collègues smarts et driven pour créer quelque chose de grand.
- ** Impact **:contribuer à transformer la vie des gens à grande échelle.

**Et tu le mérites parce que...**

**Tu es un(e) top gun Customer Success Agent qui désire créer une expérience support client qui crée du "WOW".**

Alors, tu as trouvé ta prochaine aventure

Il s'agit d'un poste à temps plein, exercé à distance ou depuis nos formidables bureaux de Paris, Dubaï, Lisbonne ou bientôt Barcelone.

**Mais peut-être que tu demandes : QUELLE EST NOTRE HISTOIRE?**:
Nous sommes convaincus que les gens ne veulent plus juste un job.

Ils ont soif d'un projet qui a du sens, que ce soit par le biais de l'entrepreneuriat ou de l'intrapreneuriat.

est difficile d'y arriver sans trouver ce qui t'inspire vraiment et sans acquérir les compétences nécessaires pour y parvenir : productivité, leadership, prise de parole en public, coaching, gestion du stress...

C'est pourquoi nous concevons des formations et des contenus pour transmettre un **ensemble d'outils et de stratégies centrés sur les soft-skills, le développement personnel et la performance.**

**Paradox n'a qu'un but **:_aider les personnes et organisations à vivre leur vraie ambition_**

Le défi est que certaines personnes vivent le fait de se former comme ennuyeux, trop difficile, ou au contraire : comme un truc de looser

Oui, nous avons tous connu ce professeur ennuyeux ou sommes tombés sur cette vidéo avec des théories perchées.

Il faut que ça change

Pour y remédier nous nous entourons d'ingénieurs pédagogiques et de chercheurs pour décortiquer les stratégies d'entrepreneurs tels que Richard Branson, Marc Simoncini, Gary Vee), d'artistes ( Gad Elmaleh) et d'athlètes de haut niveauet les transmettre de manière pédagogique.

** Notre ambition est de faire en sorte que nos accompagnements soient aussi attrayants que de regarder Netflix et ne laisse comme seul choix la réussite de nos clients**

**Aujourd'hui, cette approche a porté ses fruits,** et nous a permis de dépasser les 2 millions de followers sur les réseaux, d'organiser des événements et formations en ligne suivies par des milliers de personnes.

Mais on voulait plus, alors on a créé 2 nouvelles marques à l'ambition internationale.

Et c'est là que tu rentres en scène.

**TA MISSION**:

- Ta mission principale est de faire en sorte de Tu travailles en collaboration avec les différentes équipes de Paradox et ton Head of Customer Success pour t'assurer que l'audience et les clients que tu as en charge puissent obtenir les réponses dont ils ont besoin avec ce petit truc en plus qu'ils n'ont pas l'habitude de voir et qui les marqueront.

**1. Être le premier contact des clients et créer du WOW chez eux**:

- Par mail, tu prends en charge les demandes et problèmes clients afin de leur apporter la solution dont ils ont besoin
- Tu es en contact direct avec les clients afin de leur communiquer les derniers changements, évolutions de nos produits et services.
- (De par ta personnalité et tes valeurs, tu permets de faire vivre à nos clients une expérience qu'ils n'ont pas l'habitude de voir et qui les marquera.)

**2. Utiliser chaque feedbacks clients et y apporter les solutions indispensables pour rendre l'expérience client unique**:

- Parce que tu souhaites le meilleur pour tes clients, tu es très régulièrement en contact avec les équipes internes afin de communiquer sur les différents axes de changement, amélioration à apporter que tu as pu analyser, comprendre ou directement lire dans les échanges clients.
- Parce que tu connais si bien tes clients, tu es en capacité de partager aux équipes de communication les éléments indispensables à diffuser dans nos écrits afin que les clients disposent de toutes les infos dont ils ont besoin

**Ton quotidien avec nous**:
Tu travailles avec:

- la team SALES pour les aider à comprendre quelles sont les questions, attentes que tu retrouves chez nos clients et audience.
- la team MARKETING pour leur apporter ces mêmes éléments mais aussi les aider à anticiper le besoin de notre audience avant que l'on communique auprès d'eux.
- la team TECHNIQUE pour permettre d'améliorer et résoudre les problématiques qui réduisent la qualité de l'expérience utilisateur.
- la team PRODUCT pour les aider à connaître ce dont raffole le plus nos clients et ce qu'ils aimeraient voir encore plus.

**EST-CE QUE TU TE RECONNAIS ?**:

- **C'est pour toi si tu es**:

- ** Passionné par aider les personnes**, comprendre leurs besoins, leurs attentes afin d'y répondre le mieux possible.
- ** Passionné de psych

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