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Italian Customer Advisor
1 semana atrás
- Communicate with customers via chat, e
- mail & calls (small percentage)
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Escalate unresolved cases by contacting 2nd level support Interaction ExpertsWhat you will bring:
- Fluency in Italian (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skillsConditions on offer:
- Relocation package if required (if coming from abroad)
- Competitive monthly salary + 2 extra salaries per year
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus
- Full training by certified instructors
- Professional growth & development opportunities
- Fully Remote position anywhere from PORTUGAL#J
- 18808
- Ljbffr
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