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Service Delivery Manager

3 meses atrás

Lisboa, Lisboa, Portugal Capgemini Tempo inteiro
Capgemini

We are Capgemini Engineering. A brand part of the Capgemini Group.

We have the mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us to achieve our mission


Now, we have more than 270,000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products.


  • Your Role
  • Drive and operate SMO (Incident, Change, Problem Management)
  • Assist in optimizing the Services, processes and tools used to deliver
  • Operate in: Change Management, Configuration Management, Continual Improvement, Event Management, Incident Management, Problem Management
  • Execute and secure excellent ITIL process of: Incident and Major Incident Management, Change Management, and Problem Management
  • Assist/produce delivery of regular reports, including utilization trends, forecasts, and exceptions as required for the scope of Services (contain a Management Summary and technical details)
  • Prepare for monthly review and work with IT Teams to ensure timely submission and closure for polls, audit, and compliance followup
  • Manage company ticketing system, the Technical and user Service Catalog integrated in the company ticketing system
  • Your Profile
  • Relevant degree in IT / computer science or comparable training and experience
  • Deep knowledge and good experience in ITIL processes
  • Good experience in IT Service Management
  • Knowledge in ITSM / ServiceNow