Service Delivery Manager

3 semanas atrás

Lisboa, Portugal Celfocus Tempo inteiro

**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.

**Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.

**Face challenges** and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.

**About the role**

The Service Delivery Manager will be responsible for supporting Application Development and Application Management teams in the coordination of outstanding issues. For that, this person is accountable for managing the service delivery team and their daily activities, while contributing to the high-quality standards, client satisfaction, and business's sustainable growth. To perform this role, this person needs to develop a strong customer engagement and have a business-oriented attitude

**As a part of your job, you will**:

- Define and implement service standards and procedures for the service delivery department;
- Manage the service team tasks and activities and monitor the progress of current projects to achieve the team objectives and sales goals;
- Display extensive working knowledge of Celfocus standards and practices, including product details and company services offered;
- Develop relationships with external clients to assess their technology, support, and security needs;
- Offer innovative solutions that meet client's needs while remaining a cost-effective attitude;
- Manage projects by creating timelines, adhering to budgets, and assigning staff members;
- Establish client and sales goals, and tracks progress and other metrics;
- Coordinate troubleshooting, support, and service for equipment and networks when necessary;
- Be compliant with internal procedures, policies and guidelines, and external regulations, promoting and reinforcing an ethical, safe, and healthy work environment;
- Lead and coach the team, ensuring appropriate assessment, support, and development of the team members;

**What are we looking for?**
- Good communication, leadership and reporting skills;
- Experience/Ability to manage under adverse/difficult situations and a complex cultural environment;
- Knowledge of Telco (technical concepts);
- Knowledge of Release Management, Deployment Management and Incident Management concepts;
- Knowledge of Waterfall framework;
- Analytical Thinking to identify trends and patterns in service delivery data and to develop strategies to improve service quality;
- Financial Management, including budgeting, forecasting, and managing costs to ensure profitability;
- Vendor Management, to manage vendor relationships effectively, including negotiating contracts, monitoring vendor performance, and resolving issues;
- Ability to understand and monitor the risk management (identify potential risks and assess the likelihood and impact of risks, and developing risk mitigation strategies);
- Have a continuous improvement mindset, willing to review and evaluate service delivery processes to identify areas for improvement and make necessary changes (able to encourage a culture of continuous improvement within their team);
- Ability to adapt to an in-constant-change environment and to communicate changes to stakeholders, assess the impact of changes, and minimize disruption to the organization;
- Nice to have: ITIL Foundation certification;
- Fluency in English.

Personal traits:
Ability to adapt to different contexts, teams and Clients

Teamwork skills but also sense of autonomy

Motivation for international projects and ok if travel is included

Willingness to collaborate with other players

Strong communication skills

We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team

  • Service Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Client Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 11902_Client Delivery Manager **Descrição**: Service Delivery Manager **Perfil**: We are looking for an Client Delivery Manager to integrate a project in Lisbon. - Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or PreSales settings; - Strong customer orientation with a focus on...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    A Ankix é uma empresa de competências tecnológicas, a atuar no mercado desde 1999, que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e orientação para o cliente e suas...

  • Delivery Manager

    Há 4 dias

    Lisboa, Portugal Velv Tempo inteiro

    Com o foco de desenvolver novas e desafiantes experiências, procuramos um Delivery Manager para se juntar a uma das nossas dinâmicas equipas de produto.Aqui, o Delivery Manager será responsável pela gestão do cliente e da equipa, mas também apoiar e ajudar outros elementos da equipa, e partes interessadas.Descrição Descrição EmpresaDescrição da...

  • Delivery Manager

    Há 2 dias

    Lisboa, Portugal Velv Tempo inteiro

    Com o foco de desenvolver novas e desafiantes experiências, procuramos um Delivery Manager para se juntar a uma das nossas dinâmicas equipas de produto.Aqui, o Delivery Manager será responsável pela gestão do cliente e da equipa, mas também apoiar e ajudar outros elementos da equipa, e partes interessadas. DescriçãoDescrição EmpresaDescrição da...

  • Service Delivery Manager

    3 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    As a world-leading insurance company, AXA act for human progress by protecting what matters on becoming a sustainable tech-led company, and at AXA Group Operations we are one of the major atalysts for this transformation. We are present across 17 countries with committed, highly qualified teams. As a Delivery & Engagement lead, your main objective is to...

  • Service Delivery Manager

    Há 5 dias

    Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Overview:Join one of the largest independent IT and business consulting companies. With 90,000 professionals, the company offers a comprehensive portfolio of capabilities, ranging from strategic IT and business consulting, systems integration, IT service management, business process management, to intellectual property solutions. The main projects are based...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Humana Portugal Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of...

  • Delivery Manager

    2 semanas atrás

    Lisboa, Portugal Devoteam Portugal Tempo inteiro

    At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in...

  • Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Match Profiler Tempo inteiro

    Service Delivery Manager (m/f) – Hybrid (Lisbon) Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...

  • Soc Service Delivery Manager

    1 semana atrás

    Lisboa, Portugal Umatch Tempo inteiro

    Estamos à procura de um SOC Service Delivery Manager altamente motivado para se juntar à nossa equipa e integrar projetos numa empresa de Serviços e Consultoria de IT. Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura! Estamos ansiosos por fazer parte do teu crescimento e...

  • Junior Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Unit4 Tempo inteiro

    **Company Description**: At Unit4, we are growing and working with some of the most exciting organisations in Europe, delivering huge impact and positive change to the people experience! This is a great time to join Unit4 as we continue to grow, innovate and create a world class environment for our people. Due to our continued success, we are recruiting for...

  • Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Vodafone Tempo inteiro

    **What you’ll do**: Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs. **What's in it for you**: - Ownership for all the KPI definition with the market stakeholders - Control the agreed...

  • Service Delivery Manager Hq

    Há 13 horas

    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    The Vision-Box World… Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Service Delivery Manager Hq

    Há 13 horas

    Lisboa, Portugal Vision Box Tempo inteiro

    The Vision-Box World… Join us on our exciting journey and become part of our innovative future! At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...

  • Delivery Manager

    Há 4 horas

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    A Dellent é uma empresa de consultoria especializada em Sistemas de Informação e Telecomunicações. O nosso objetivo é conseguirmos ajudar os nossos consultores e candidatos a integrarem projetos que vão ao encontro dos seus interesses, motivações e expectativas.Se és um profissional apaixonado pelo universo automóvel e pela inovação na...

  • 30 - Delivery Manager

    1 semana atrás

    Lisboa, Portugal Ppm Coachers Tempo inteiro

    Procuras uma empresa que seja especializada nas áreas de Project Management, Business Analysis e Agile Transformation?A PPM Coachers apresenta uma oferta de serviços completa e integrada, tanto nas componentes tradicionais como nas abordagens Agile e que vai desde a Consultoria Estratégica com o desenho de modelos de Demand Management Office (DMO),...