Italian Quality Analyst
1 semana atrás
Select how often (in days) to receive an alert:
Lisboa, Portugal, PT
Share
Share
Share
Share
Share
Job Description:
Come and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.
As a Quality Analyst in this project, your daily responsibilities will include:
Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoringReports script problems or questions to appropriate areasAssists our client in monitoring specific programs as neededCommunicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisalsMakes monthly call monitoring plan and execute this plan.
Keeps track of what has been achievedProvides relevant information for Monthly Quality Report.Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trainedActs at least half a day per week as CSR to keep up experienceParticipates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
Takes personal responsibility to understand and comply with all company and client security requirements and policies.Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
To succeed in the role, you will need to have:Native or proficient Italian spoken and in written (mandatory)
Advanced level of English (at least C1) both verbal and writtenStrong verbal and written communication skillsGood organization / time management skillsAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorEffective project managementAbility to give constructive feedback to CSRs which lead to performance improvementCounseling skillsAbility to organize, prioritize and multi-taskGood knowledge of effective scripting Experience of relevant training and coaching techniques Logical and objective approach to call assessment Ability to provide feedback in a positive and supportive manner Sales expertise would be a plusAble to effectively use Microsoft applications (ie:
Word, Excel, Powerpoint, Project, Outlook etc)
Availability to work 100% on-site Santos, Lisbon - mandatoryExpected Schedules:
Monday to Friday - 9h to 18hMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, PortugalEducation and experience Minimum of 6 months working in BPO production or comparable customer service Should be at least one certified/finalized professional education Benefits.
Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.Apply today
Watch this video to get a sneak peak of the job in action#J-18808-Ljbffr
-
Italian Quality Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroItalian Quality Analyst - Lisbon, PortugalReq ID#: 384894Lisboa, Portugal, PTJob Description:Come and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in...
-
Italian Quality Analyst
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroItalian Quality Analyst - Lisbon, PortugalReq ID#: 384894Lisboa, Portugal, PTJob Description:Come and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in...
-
Italian Quality Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...
-
Italian Quality Analyst
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...
-
Italian Quality Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a ItalianQuality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring...
-
Italian Quality Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a ItalianQuality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring...
-
Italian Quality Analyst for a Leading Manufacturer
1 semana atrás
Lisboa, Lisboa, Portugal Foundever Tempo inteiroCome and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...
-
Quality Analyst Turkish
1 semana atrás
Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiroWe're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services.We are looking for Turkish speakers to join the Quality Team.The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and...
-
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...
-
Italian Quality Analyst for a leading manufacturer of drones
4 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...
-
Norwegian Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroRole:Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract:12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer...
-
Analyst, Quality Assurance
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are seeking a focused Analyst, Quality Assurance to join our exceptional team at in Sintra.Growing your career as a Full Time Analyst, Quality Assurance is an amazing opportunity to develop key skills.If you are strong in people management, teamwork and have the right personality for the job, then apply for the position of Analyst, Quality Assurance at...
-
Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES: - Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...
-
Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Russian speaking Quality Analyst (Content Moderation) for their Lisbon office.Position: Quality Analyst (Content Moderation)Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Continuously follow...
-
Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal BrightBe.e Tempo inteiroQuality Analyst - Dutch, (she/he), LisbonWe are recruiting for a leading Outsourcing/BPO consultancy who is seeking to onboard Dutch speaking Quality Analyst (Content Moderation) for their Lisbon office.What you will be doing: Continuously follow up on resolved cases to identify improvement and training opportunities Actively review decision accuracy to...
-
Italian Real Time Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...
-
Italian Real Time Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...
-
Italian Real Time Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...
-
Italian Real Time Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. We are looking for a talented and accomplished Italian Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...
-
Quality Analyst
1 semana atrás
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: German Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call calibration/training sessions for vendor QA partners Train and certify new IQA/VQAs Publish quality trends, feedback and...