Customer Support Italian Porto Ref: 112023

2 semanas atrás


Porto, Porto, Portugal ManpowerTBO Tempo inteiro
ManpowerGroup is a multinational company recognized worldwide for making business more human.

By choosing us, you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.

Come build your career with us

About The Role

Responsibilities:

  • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
  • Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
  • Be organized, accountable and responsible using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
  • Anticipate and respond with energy to new challenges, the unfamiliar, and the urgent.
  • Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.

Skills:

  • Minimum 1 year of customer service experience, contact center experience preferred.
  • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence, and helpfulness.
  • Techcurious, excellent typing skills and adaptable in navigating online tools and systems.
  • We're growing Adaptability and a love for change and improvement in a fastpaced environment.
  • Excellent written & verbal communication skills: have a strong command of grammar and spelling.
  • Display calm conviction, confidence, and empathy when handling customer escalations
  • Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
  • Positive and resilient attitude
  • Great teamwork skills
  • Available fulltime (40 hours / week).
  • Fluency in Italian.
  • Eligible to work in Portugal.

Benefits:

  • Paid professional training;
  • Employment contract;
  • Attractive salary;
  • Food allowance;
  • Performance bonus;
  • Fun and engaging companywide initiatives;
  • Job stability
  • Dynamic and pleasant working environment;
  • Strong possibility for career growth.

Location:
POP - Porto Office Park

Is this for you? Join us in this enthusiastic adventure

Tipo de oferta:
Período Integral

Benefícios:

  • Seguro saúde

Horário de trabalho:

  • Turno de 8 horas
  • Turno rotativo

Tipos de pagamento complementares:

  • Bónus de performance
  • Décimo terceiro salário
  • Subsídio de Natal

Idioma:

  • Italiano (obrigatório)
  • Inglês (obrigatório)

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