Gds Customer Service Travel Consultant

1 semana atrás


Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

GDS Customer Service Travel Consultant (Dutch market) in Lisbon
Your talent is needed Ensure that travelers have a worry-free travel experience by joining this innovative company.

Travel Consultant (Dutch market) in Lisbon
Reach new bounds in your career. Take this opportunity to leave your mark and make memories in Lisbon. Read on and apply

About the Company:

This company is a B2B travel tech platform. It has allowed companies in more than 60 countries to update and optimize their corporate travel programs. This company ensures traveler well-being and makes traveling easy and fast.

Your Profile:

  • Fluent in Dutch and proficient in English (B2).
  • You can work rotating shifts Monday to Friday, 07:00h to 19:00h.
  • You can work well in a contact center environment.
  • You are passionate about travel.
  • You are used to booking your own travel arrangements online.
  • High Education or equivalent.
  • Excellent communication skills.
  • Knowledge of the tourism industry.
  • Customer service or call center experience.

Your responsibilities:

  • Answer inbound calls and make outbound calls with customers.
  • Answer customers' questions and leave them with an excellent customer service experience.
  • Creation of bookings based on the wishes and needs of the traveler.
  • Management of booking changes, as well as any other customer needs.
  • Research travel rates, destinations, and packages for customers.
  • Track call types and service issues.

Benefits:

  • Competitive salary.
  • Fulltime, renewable employment contract with initial duration of 12 months. (Permanent employment contract after 2 years.)
  • Private health insurance + standard insurance.
  • Paid training.
  • 22 Portuguese public holidays (+ compensation if you work those days).
  • Holiday and Christmas bonuses.
  • Work in a modern office with easy access to plenty of public transport.
  • Dynamic work culture that encourages innovation.
  • Opportunities to grow.
  • Relocation package:
  • Airport pickup.
  • Assistance with your registration in Portugal.
  • Reimbursement of your initial flight expenses.
  • Yearly twoway flight ticket back to your home country.
  • Accommodation.
  • Free Portuguese lessons, sports activities, cooking lessons and much more


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