Senior Helpdesk

1 semana atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro
Senior Helpdesk (m/f)

Referencia:
JN -
*
Adicionado em
Sobre os nossos clientes

  • Our client is a global company in industry sector;
  • Our client is an reference company with more than 100 years in the market. Descriçao da oferta This client is looking for Senior Helpdesk, specialist in software support, with experience in ServiceNow.

Description Provides level 1 and 2 technical remote phone support for clients at local office and remote locations; Support and analyze requests for help, resolving the problem immediately if possible.

Otherwise, determine a technical specialist or technical group in the IT department to whom a particular problem should be escalated; Assist in the repair and recovery from hardware or software failures and system outages, by coordinating and communicating with impacted constituencies; Identifies patterns, implements solutions for Self Service and Automation opportunities to increase department efficiencies; Conducts detailed analysis of problems encountered by users and utilizes a clear understanding of the businesses operations, processes, and technology to develop and propose alternative solutions; Excellent communication skills to lead and drive process improvements; Strong skills in an ITSM Tool (preferably ServiceNow) to implement workflows, dashboard and train our end customers; Perform routine monitoring of systems, standard processes, and scheduled jobs; Supports Windows and IOS Clients.

Troubleshooting client device issues, connectivity, package deployment and virus removal; Assists in appropriate level software installations, patches and upgrades to maintain system integrity and security; Develops and maintains appropriate system documentation; Act as a mentor to junior members of the Help Desk; Act as first point of escalation for junior team members.

Profile 3+ years of desktop support, customer support and/or helpdesk experience; In depth knowledge of maintaining and upgrading Windows 7 and 10 OS, Microsoft 365 Productivity Applications and Windows networking; Familiarity with MAC OS and iOS; In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment; Experience using Service Now or other Enterprise Help Desk incident and IT Service Mgmt.

tools; Experience supporting VOIP and soft phones; Experience using remote client management tools; Experience supporting clients with device encryption and anti-virus software; Experience supporting Wi-Fi security, VPN, network access and security certificates.

Job Offer Great opportunity to join an international company; Great opportunity to join an dynamic team. O que procuramos
Helpdesk; Técnico de Sistemas; Técnico de Suporte; Senior Helpdesk; Senior Suporte; ServiceNow; Service Now
Contacto da Michael Page
Clique aqui para responder a este anúncio.

  • Lisboa, Lisboa, Portugal SERRAS CONTANOVA CONSULTING, SA Tempo inteiro

    A SERRAS CONSULTING, na sua vertente de serviços de recursos humanos, encontra-se a recrutar, TÉCNICO SUPORTE LOCAL SÉNIOR, para uma empresa sua cliente, em Lisboa.PRINCIPAIS RESPONSABILIDADES: Serviços de Helpdesk; Outras funções inerentes ao cargo.PERFIL: Habilitações de 12o ano; Experiência profissional na área de TIC superior a 3 anos;...


  • Lisboa, Lisboa, Portugal SERRAS CONTANOVA CONSULTING, SA Tempo inteiro

    A SERRAS CONSULTING, na sua vertente de serviços de recursos humanos, encontra-se a recrutar, TÉCNICO SUPORTE LOCAL SÉNIOR, para uma empresa sua cliente, em Lisboa.PRINCIPAIS RESPONSABILIDADES: Serviços de Helpdesk; Outras funções inerentes ao cargo.PERFIL: Habilitações de 12o ano; Experiência profissional na área de TIC superior a 3 anos;...


  • Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    HELPDESK & PROXIMITY SUPPORT SENIOR OFFICER (JOB NUMBER:2404LCF18141)About the job The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the proceduresYour Main Activities Are Ensure support to end users in the scope of Facilities Management Premises management and control (helpdesk...

  • Helpdesk Manager Cdi

    1 semana atrás


    Lisboa, Lisboa, Portugal Eiquem Tempo inteiro

    **La mission**:Au fil des années, Rise Up a étendu sa présence au Royaume-Uni et en Europe : France, Luxembourg, Belgique, Pays-Bas, Allemagne, etc. Nous recherchons donc des personnes talentueuses aux compétences et horizons divers pour rejoindre notre équipe en pleine croissance Dans ce contexte, nous recherchons actuellement un **Lead Helpdesk** pour...


  • Lisboa, Lisboa, Portugal Eiquem Tempo inteiro

    La mission:Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc.That means we're looking for talented people with diverse skills and backgrounds to add to our rapidly growing team In this context, we are currently looking for a Lead Helpdesk to join our Lisbon office.You will report...


  • Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    About the jobThe Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the proceduresYour Main Activities AreEnsure support to end users in the scope of Facilities ManagementPremises management and control (helpdesk tickets and calls, mail, parking, physical accesses, cleaning, human...

  • Senior Helpdesk

    1 semana atrás


    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Our client is a global company in industry sector;Our client is an reference company with more than 100 years in the market.


  • Lisboa, Lisboa, Portugal Grupo Ideias Dinâmicas Tempo inteiro

    Detalhe da oferta:Descrição da Função Administração e configuração de Clusters Vmware; Administração e configuração de infraestrutura e serviços Cloud AWS/Azure; Domínio do Office 365 e das suas aplicações (Sharepoint, Teams, Exchange, SQL); Administração de active directory; Configuração, gestão e monitorização de backups ( Veeam,...


  • Lisboa, Lisboa, Portugal Instalplus Tempo inteiro

    A InstalPlus, empresa na área das Tecnologias de Informação, procura profissionais c/experiência como Consultor Tecnológico Sénior.Skills obrigatórias: Licenciatura na área de Informática ou equivalente;Experiência mínima de cinco anos em:Projetos de Java e Oracle; Sistemas de informação da saúde na área de cuidados transfronteiriços; JAVA...


  • Lisboa, Lisboa, Portugal Huork Tempo inteiro

    Local: LisboaPerfil:Boa apresentação e capacidade de comunicaçãoBons conhecimentos de ferramentas de ticketingExperiência/ conhecimento de elaboração de relatórios de serviço.Pessoa madura e com capacidade de resiliência de gerir a pressão.Disponibilidade imediataRequisitos:Pessoa madura e com capacidade de resiliência de gerir a...


  • Lisboa, Lisboa, Portugal Securitas Direct Tempo inteiro

    Verisure (in Portugal known as Securitas Direct) is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO...

  • IT System Administrator

    1 semana atrás


    Lisboa, Lisboa, Portugal INSCALE Tempo inteiro

    Responsibilities: Install/Configure and maintain hardware and software systems (desktops, laptops, printers, access control devices and other IT peripherals.) Troubleshoot hardware, software, and network issues, and provide technical support to endusers. Assist senior IT administrators in maintaining and monitoring network infrastructure (switches,...

  • It System Administrator

    1 semana atrás


    Lisboa, Lisboa, Portugal Inscale Tempo inteiro

    INSCALE is a European offshore development company with offices based in Denmark, Malaysia, Portugal, Ukraine and Macedonia. We establish permanent development teams for European and Australian companies with ongoing development of software applications. Each team works as an integrated part of the customer's organization. We offer our employees an...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and provides a first line support service; Register the calls in the Help Desk Management tool according to the agreed procedures; Provide remote technical assistance to the customers in order to solve the problems...


  • Lisboa, Lisboa, Portugal ESML SD Iberia Holding S A U Tempo inteiro

    Verisure is seeking an experienced, talented, innovative,- on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team , with colleagues in Madrid, Sweden & Lisbon. The role will report to the Group ERP GPO and will be based in Madrid. Extensive...


  • Lisboa, Lisboa, Portugal Securitas Direct Portugal, Lda. Tempo inteiro

    Location: this role can be based at our Lisbon (Alges) or Madrid (Pozuelo) office with hybrid work optionsVerisure is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team, with colleagues in...

  • Global Quality Bpo

    1 semana atrás


    Lisboa, Lisboa, Portugal Grünenthal Tempo inteiro

    Country:PortugalCity:LisbonDepartment:Global Operations & ProductionJob ID:43619- Our people in- Manufacturing & Global Operations share two priorities: getting things done and making things better. If you're a dynamic person with a positive mindset, you'll fit in well here. It's an international team with a powerful spirit of collaboration. Together, we...


  • Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    About the jobWithin WM Portugal International Markets Hub (PIMH) we are currently looking for a responsible Senior Executive Assistant to support our senior managers in a timely and professional manner. You will provide high-quality administrative and clerical assistance to top-level executives based in Paris and Portugal in achieving their strategic...


  • Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    How do you feel about working for Airbus?Randstad has partnered with Airbus on the conception of a Global Businesses Services in Lisbon and was challenged to find the best talents to structure a high level team.We are looking for a Junior T&E Analyst. The Expense (Travel and non-Travel Expenses) Management business provides optimum travel and expense...