Helpdesk & Proximity Support Senior Officer

1 semana atrás

Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

About the job
The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the procedures

Your Main Activities Are
Ensure support to end users in the scope of Facilities Management

Premises management and control (helpdesk tickets and calls, mail, parking, physical accesses, cleaning, human security, central key keeper, waste, recycling)

Smartcards & lockers attribution

Reception to suppliers, couriers, express

Daily distribution of documentation and mail throughout the building

Institutional Reception Support and Visitors Reception

Catering ordering and events support

Meeting rooms reservation and preparation

Physical archive out control

Perform and execute the 1st level controls and statistic indicators assigned to the role

Profile and Skills to Success
Bachelor's degree in Economics, Finance and Accounting

Up to 2 years of experience in Administrative Support

Knowledge of Facilities and Services Management

Proficiency in Microsoft Office tools and Sailpoint

Organizational skills, proactivity and ability to collaborate with others

LI-Hybrid

Why joining BNP Paribas?

Leading banking institution


BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

It has a presence in 65 countries, with around Employees - including more than in Europe.

Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.

Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.


International reach


Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

BNP Paribas holds key positions in its three core operating divisions:

Retail Banking,** a division that brings together all of the Group's retail activities and specialised business lines;

Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

Diversity and Inclusion commitment

Commitment towards work/life balance


At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.

We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.

Only through this balance we may all be at our best while working.

Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.

To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.


  • In case you are selected for this role, further documentation will be requested to support your hiring process.

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