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Helpdesk Coordinator
3 semanas atrás
We aspire to a world where each individual has access to enriching professional experiences, specialized training, conditions to undertake and, with that, conquers their freedom.
Come build your path with OlisipoWe are looking for a Helpdesk Coordinator to integrate a hybrid project in Lisbon.
Profile:
- Bachelor's degree in Computer Science, Information Technology or related field;
- Experience in IT helpdesk support and team management;
- Knowledge in ITSM and support control systems;
- Excellent skills in Windows, macOS, Microsoft 365, Zoom and networking;
- Knowledge of internet security and data privacy;
- Communication in English and Portuguese.
Nice to have:
- Certifications in ITIL, Microsoft, Cisco or similar technologies.
Main responsabilities:
- Supervise and guide a team of service desk technicians, fostering a culture of outstanding customer service;
- Conduct regular performance evaluations, offering feedback and coaching to enhance team efficiency and skill set;
- Provide initial contact and communicate resolutions for customer issues related to various IP technologies.
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