Helpdesk Coordinator

1 semana atrás

Lisboa, Lisboa, Portugal Olisipo Tempo inteiro
Referência

12491_HelpdeskCoordinator_Lisbon

Descrição:

Helpdesk

Perfil:

  • Bachelor's degree in Computer Science, Information Technology or related field;
  • Experience in IT helpdesk support and team management;
  • Knowledge in ITSM and support control systems;
  • Excellent skills in Windows, macOS, Microsoft 365, Zoom and networking;
  • Knowledge of internet security and data privacy;
  • Communication in English and Portuguese

Nice to have:
Certifications in ITIL, Microsoft, Cisco or similar technologies

Main responsabilities:
Supervise and guide a team of service desk technicians, fostering a culture of outstanding customer service;

  • Conduct regular performance evaluations, offering feedback and coaching to enhance team efficiency and skill set;
  • Provide initial contact and communicate resolutions for customer issues related to various IP technologies.

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