Helpdesk Coordinator

Há 1 mês

Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

We aspire to a world where each individual has access to enriching professional experiences, specialized training, conditions to undertake and, with that, conquers their freedom.

Come build your path with Olisipo

We are looking for a Helpdesk Coordinator to integrate a hybrid project in Lisbon.

Profile:

  • Bachelor's degree in Computer Science, Information Technology or related field;
  • Experience in IT helpdesk support and team management;
  • Knowledge in ITSM and support control systems;
  • Excellent skills in Windows, macOS, Microsoft 365, Zoom and networking;
  • Knowledge of internet security and data privacy;
  • Communication in English and Portuguese.

Nice to have:

  • Certifications in ITIL, Microsoft, Cisco or similar technologies.

Main responsabilities:

  • Supervise and guide a team of service desk technicians, fostering a culture of outstanding customer service;
  • Conduct regular performance evaluations, offering feedback and coaching to enhance team efficiency and skill set;
  • Provide initial contact and communicate resolutions for customer issues related to various IP technologies.
If you believe you have the right profile, send us your CV through our website or to @ with the reference of this ad in 'subject' and learn more about this opportunity

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