Helpdesk Support

1 semana atrás


Lisboa, Lisboa, Portugal Innovation Makers Tempo inteiro
Na Innovation Makers continuamos em expansão e pretendemos reforçar a nossa equipa IT Support com um elemento de helpdesk.

Local:
Carnaxide, Lisboa, Portugal

Regime:
Presencial

Período de trabalho:
Full-time

Cargo:

Principais responsabilidades:

  • Suporte operacional aos colaboradores da empresa
  • Diagnosticar e solucionar problemas de software e hardware nos equipamentos de trabalho dos colaboradores
  • Instalar e configurar softwares e periféricos
  • Aceder a pedidos de suporte e proceder às respetivas soluções
  • Documentar procedimentos de suporte e manuais para os utilizadores
  • Coordenação com a equipa de IT para resolver problemas mais complexos
  • Identificar e sugerir melhorias no suporte e processos de IT

Requisitos:

  • Experiência mínima de 3 anos em suporte técnico ou helpdesk
  • Fortes conhecimentos em sistemas operativos Linux, Windows e Mac
  • Fortes conhecimentos de Redes IP
  • Capacidade de organização e planeamento, garantindo um suporte eficiente e eficaz
  • Capacidade de trabalhar em equipa, mantendo um bom relacionamento interpessoal
  • Conhecimentos de Língua Portuguesa (nível avançado/proficiente) e Língua Inglesa (nível base)

O que valorizamos:

  • Conhecimentos de Shell Scripting
  • Conhecimentos sólidos sobre segurança de redes informáticas
  • Conhecimentos de PL/SQL
  • Experiência na gestão ou monitorização de SGBDs (MySQL, SQL Server,...)

Outras informações:

O que oferecemos:

  • Vencimento ajustado à experiência e conhecimentos demonstrados
  • Contrato de trabalho
  • Subsídio de alimentação
  • Ambiente de trabalho colaborativo e inclusivo
  • Formação e acompanhamento contínuo
  • Possibilidade de progressão profissional numa empresa em crescimento
  • Possibilidade de participar em vários projetos e atuar em diversos mercados

Porquê a Innovation Makers?


A INM é uma empresa portuguesa especializada no desenvolvimento e implementação de soluções de software e hardware, com foco crescente na área financeira.

As nossas competências core são nas áreas de Middleware, Mobile, UI/UX, Web Design & Development.


Somos uma empresa que valoriza o trabalho em equipa, o espírito de iniciativa e incentivamos cada elemento a contribuir e expressar livremente as suas ideias para os projetos que criamos.


O nosso principal objetivo é a entrega de soluções com valor para o negócio dos nossos clientes e para os utilizadores finais das soluções que criamos e, para tal, trabalhamos todos os dias para que quem colabora connosco tenha as melhores condições para o atingir.


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