It Helpdesk Assistant

1 semana atrás

Lisboa, Lisboa, Portugal Jumpyard Tempo inteiro
About JUMPYARD JumpYard is much more than a trampoline park.
We currently have parks in Sweden, Denmark, Norway, Spain and Portugal

Our parks are evolving and growing rapidly, and today our visitors can experience activities such as Climbing, Skyrider, Valo Jump, Valo Arena, Wipe Out, various Ninja circuits and many other activities.

The secret to our success is, of course, the joy and fun that movement brings.

Another key success factor is our staff:
with a focus on the safety and experience of each customer, we create an environment where everyone can (and wants to) visit us all 7 days a week, all year round

We are looking for a competent IT Helpdesk Assistant to provide fast and useful global technical assistance on all software and hardware to all our locations.

An excellent Helpdesk Assistant must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

THE ROLE The IT Helpdesk Assistant role will sit within our internal IT Team based in Portugal.

You will act as the first point of contact for JumpYard employees by phone, e-mail or through remote access in a timely and accurate manner to provide support where required.

This includes dealing with IT helpdesk support requests as well as diagnosing, maintaining and upgrading all software and hardware.

You will perform remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by employees.

Adhere to procedures for logging, reporting and monitoring helpdesk requests.

You will be able to create a high level of user satisfaction through accurate timely follow up, strong technical skills, good communication and relationship building.

You will provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers).

Do you want to be part of JumpYard and have fun with us? RESPONSIBILITIES Serve as the first point of contact for technical assistance over the phone and email; Provide accurate information on IT products or services; Prioritize incoming requests and issues; Diagnose problems raised in relation to hardware and software, and escalate to the appropriate individuals/company/service provider; Perform remote troubleshooting through diagnostic techniques and pertinent questions; Determine the best solution based on the issue and details provided; Direct unresolved issues to the next level of support; Record events and problems and their resolution;

Follow-up and update ticket status and information; Pass on any feedback or suggestions to the appropriate internal team; Identify and suggest possible improvements on procedures.

REQUIREMENTS AND SKILLS Excellent written and verbal English communication skills (Swedish, Spanish and Portuguese are a plus); Good Knowledge of Microsoft Office and Business 365 products; SalesForce; Microsoft Windows Desktop Operating Systems and Mac OS; Excellent troubleshooting skills with ability to diagnose and resolve basic technical issues; Self-confidence and interpersonal skills; A calm and professional approach; Able to operate effectively in a team environment with both technical and non-technical team members; Able to work with minimal supervision; Able to manage time effectively, set priorities appropriately, schedule calls; Self-motivated, proactive, and enthusiastic; Proven experience as a helpdesk assistant or other customer support role; Good understanding of computer systems, mobile devices and other tech products.

Do you believe you're the right person and are you ready for this adventure?

  • IT Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Tempo inteiro

    IT Helpdesk:Lisbon,, PortugalDepartment: InfrastructureType: Full TimeWE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGYAnd we want to develop youAt Growin people always come first.Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time.We have several projects waiting for you all over Portugal - both hybrid and...

  • It Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Portugal Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGYAnd we want to develop youAt Growin people always come first.Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time.We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your career to...

  • It Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGY And we want to develop youAt Growin people always come first.Why?Because we believe happy, talented people are the ones who can change the world: one code line at a time.We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your career to...

  • It Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Portugal Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGY And we want to develop youAt Growin people always come first.Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time.We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your career to...

  • It Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Portugal Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGY And we want to develop you At Growin people always come first.Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time. We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your career...

  • IT Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Growin Tempo inteiro

    WE DEVELOP PEOPLE WHO DEVELOP TECHNOLOGYAnd we want to develop youAt Growin people always come first.Why? Because we believe happy, talented people are the ones who can change the world: one code line at a time.We have several projects waiting for you all over Portugal - both hybrid and full remote - where you can grow professionally and take your career to...

  • Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal Onile IT Tempo inteiro

    Na Onile IT inspiramos a transformação tecnológica das organizações, acrescentando valor ao seu negócio.Prestamos serviços de consultoria em tecnologias de informação, comunicações e eletrónica, intervindo em todo o ciclo de desenvolvimento de projectos, desde o levantamento de necessidades, passando pela definição da arquitetura,...

  • IT Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    IT HELPDESK TECHNICIAN (M/F) - FLUENT IN ENGLISH - PERMANENT CONTRACT - LISBON - HYBRID (JOB NUMBER:CS_PNWM_320_2024)WHO ARE WE ?BNP PARIBAS CARDIF, the Insurer for a Changing World.We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.European Service...

  • Helpdesk and Service Desk Consultant

    1 semana atrás

    Lisboa, Lisboa, Portugal Fox IT Tempo inteiro

    Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.We are looking for a Helpdesk and Service Desk Specialist to join our team in OeirasResponsibilities/...

  • IT Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    WHO ARE WE ?BNP PARIBAS CARDIF, the Insurer for a Changing World.We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.European Service Center - Cardif Services, European Platform of Services with a diversity of processes aiming to bring excellence to...

  • Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Integer Consulting Tempo inteiro

    Estamos à procura de um Helpdesk para um projeto em regime híbrido em Lisboa.Requisitos: Formação na área de IT, ou similares Experiência como helpdesk superior a 1 ano Experiência em redes switching e routing Experiência com sistemas Windows (experiência em Linux valorizada) Experiência com organização e gestão de fornecedores Experiência com...

  • Operador de Helpdesk IT

    1 semana atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    A Match Profiler é uma consultora de Sistemas de Informação que atua desde 1999 no mercado nacional e internacional. Temos competências multidisciplinares e know-how na área de IT que nos permite contribuir, otimizar e progredir com os nossos clientes.Para integrar equipa do nosso cliente estamos de momento a recrutar profissionais com o seguinte...

  • Técnico de Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Grupo Conceito Tempo inteiro

    Queres fazer parte de uma das 25 Melhores Empresas para Trabalhar? A Conceito nasceu em para prestar serviços em outsourcing nas áreas da contabilidade, fiscalidade, recursos humanos, tesouraria e apoio geral à gestão.Neste momento, estamos a recrutar um Técnico de Helpdesk:Perfil do candidato: – Formação Profissional na área de IT; – Boa...

  • Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Referência11751_Helpdesk_LisboaDescrição:HelpdeskPerfil:Procuramos um Helpdesk para integrar um projeto na área de Lisboa. Mínimo 5 anos de experiência de suporte IT; Licenciatura/frequência universitária em área relevante ou experiência profissional equivalente; Experiência na utilização de ferramentas de ticketing; Experiência em suporte de...

  • IT Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal Movilges Tempo inteiro

    Estamos a recrutar IT Helpdesk Technician (M/F) para reforçar a nossa equipa, no Porto, com possibilidade de trabalhar num regime híbrido.O que procuramos: Licenciatura em Engenharia Informática ou áreas similares (preferencial); 2 anos de experiência (mínimo) em funções similares; Experiência na identificação e resolução de problemas de...

  • IT Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal Vortal Tempo inteiro

    IT Helpdesk technician(M/F) | LisbonAbout VortalVORTAL is a leading e-Sourcing and e-Procurement solutions provider connecting thousands of public and private buyers with an international community of qualified suppliers worldwide.VORTAL has offices in Lisbon, Madrid, Vigo and Milan.We help our clients in their digital transformation journey with our modular...

  • Senior Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Senior Helpdesk (m/f)Referencia: JN -*Adicionado em Sobre os nossos clientes Our client is a global company in industry sector; Our client is an reference company with more than 100 years in the market. Descriçao da oferta This client is looking for Senior Helpdesk, specialist in software support, with experience in ServiceNow. Description Provides level...

  • Técnico de Suporte Helpdesk

    1 semana atrás

    Lisboa, Lisboa, Portugal IDW Tempo inteiro

    Técnico de Suporte Helpdesk:A IDW é uma empresa Portuguesa, reconhecida pela qualidade dos seusserviços e recursos humanos, focada em apresentar aos seus clientes as melhores soluções de negócio, baseadas em tecnologias de Informação. Na IDW desenhamos e implementamos soluções e serviços em algumas das maiores empresas a operar em Portugal e a...

  • Helpdesk Coordinator

    1 semana atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Referência12491_HelpdeskCoordinator_LisbonDescrição:HelpdeskPerfil: Bachelor's degree in Computer Science, Information Technology or related field; Experience in IT helpdesk support and team management; Knowledge in ITSM and support control systems; Excellent skills in Windows, macOS, Microsoft 365, Zoom and networking; Knowledge of internet security and...

  • IT Helpdesk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal Vortal Tempo inteiro

    Job descriptionIn the last months VORTAL has grown a lot, counting with more than 90 employees in this country, belonging to 4 different companies.Based in our Lisbon Office, in this position you will be reporting to the IT Services Lead, who is based in Lisbon. You will be directly supporting our Lisbon Office Team and some minor support to the Madrid...