Helpdesk and Service Desk Consultant

1 semana atrás


Lisboa, Lisboa, Portugal Fox IT Tempo inteiro

Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal.

Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.

We are looking for a
Helpdesk and Service Desk Specialist to join our team in Oeiras

Responsibilities/ tasks:

  • Create Guides and Tips documents to prevent future issues
  • Support all users using the IT tools provided by company, in person and remotely
  • Support the network, Azure servers, and Windows VM's
  • Create or improve the Knowledge base after a problem is solved and keep everything well documented
  • Include and keep the inventory tool well filled
  • Be available if needed to cover the 24/7 service for IT emergency
  • Contribute to the evolution of the maturation of users with regard to digital security

Requirements:

  • Strong experience HelpDesk / End-User
  • Strong experience in IT Solution provider
  • Knowledge of Azure Servers environment
  • Knowledge of IT network
  • Troubleshooting/problemsolving skills
  • Ability to learn quickly
  • Teamwork skills
  • English: Very good level

NOTES:

  • Languages: very good level of English is mandatory
- work schedule: US time

  • Hybrid Regime : 3 x week at the offices in Miraflores
Take the Leap

Tipo de oferta:
Período Integral

Experiência:

  • Help desk: 1 ano (preferencial)

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