Customer Success Manager

2 semanas atrás

Lisboa, Lisboa, Portugal MagniFinance Tempo inteiro

Descrição Geral das Atividades:

  • Trabalhar em estreita colaboração com os clientes para entender suas necessidades e garantir que estejam alcançando seus objetivos com nossos produtos e serviços;
  • Realizar treinamentos e capacitações para garantir que os clientes estejam utilizando nossos produtos e serviços da maneira mais eficaz;
  • Identificar oportunidades de upsell e renovação de contratos com clientes existentes;
  • Coletar e analisar feedback dos clientes para melhorar continuamente nossos produtos e serviços;
  • Resolver quaisquer problemas e problemas que os clientes possam encontrar, trabalhando em conjunto com a equipe de suporte técnico;
  • Trabalhar em conjunto com outras equipes, incluindo vendas e marketing, para garantir que os clientes recebam uma experiência de serviço integrada e consistente.
  • Ensino superior completo em administração, marketing ou áreas relacionadas.
  • Experiência prévia em atendimento ao cliente, suporte técnico ou vendas.
  • Excelentes habilidades de comunicação oral e escrita.
  • Forte habilidade em resolução de problemas e capacidade para lidar com situações difíceis.
  • Habilidade para trabalhar em equipe e colaborar com outras equipes.
  • Conhecimento em tecnologias de software e sistemas de gestão de relacionamento com clientes (CRM).
  • Capacidade para priorizar tarefas e trabalhar com prazos ajustados.
  • Fluente em português e proficiente em inglês (obrigatório).

O que oferecemos:

  • Aprendizagem através de experiência, com acesso a feedback continuo de melhoria e utilização de metodologias iterativas (teste de hipotese > aprendizagem > aplicação de melhorias > teste de novas hipoteses)
  • Um excelente espírito de equipa e um local de trabalho excitante, com um ambiente dinâmico, tecnológico e internacional;
  • Cultura empresarial transparente com hierarquias planas e uma elevada trajetória de crescimento na carreira na MagniFinance;
  • Oportunidade de fazer parte de uma fintech com uma cultura de crescimento rápido;
  • Iniciativas divertidas e envolventes em toda a empresa, incluindo Happy Hour todas as 6a Feiras, eventos Team Building, etc;
  • Contrato de trabalho;
  • Subsídio de Natal;
  • Subsídio Alimentação;
  • Férias remuneradas.

Sobre a MagniFinance:

  • MagniFinance é uma plataforma de gestão financeira para empresas, que se concentra em minimizar operações por meio de automação, sincronização de transações bancárias, reconciliação com um clique e registro de despesas por meio de reconhecimento de imagem de documento (faturas).
  • MagniFinance é um aplicativo SaaS que visa ajudar as empresas a gerenciar seus negócios de forma eficiente, gastando apenas 5 minutos por dia.
  • A MagniFinance é uma empresa jovem, em constante crescimento e que gosta de estar a par das últimas tendências tecnológicas. É composta por uma equipa jovem, leve e enérgica que se apoia mutuamente. Temos transparência, honestidade e feedback rápido como pilares de um relacionamento saudável entre todos. Por fim, procuramos aproveitar cada momento livre para fomentar uma relação saudável e familiar entre todos na empresa.
  • Trabalharemos em estreita colaboração com a equipe de desenvolvedores para ajudar a fornecer soluções de classe mundial aos nossos clientes.

Tipo de oferta:
Período Integral

Salário: 750,00€ ,00€ por mês

Benefícios:

  • Cartão/Ticket refeição

Horário de trabalho:

  • De segunda à sextafeira
  • Turno de 8 horas

Tipos de pagamento complementares:

  • Subsídio de Natal

Experiência:

Customer Success: 3 anos (obrigatório)

Idioma:

  • Inglês (obrigatório)

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