German Customer Advisor for a Video Game Brand
1 semana atrás
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you
German native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project:
join our
German Customer Support team.
Our
client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all jobrelated administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
- Proficient level of
German (C1): - Intermediate level of
English (B1): - Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and levelheaded attitude in every situation
- Excellent selforganizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Highspeed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit:
Benefits.
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our EverBetter wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
About Foundever
Foundever is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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