German Customer Advisor for a Video Game Brand

1 semana atrás


Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you

German native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you

Your future project:
join our

German Customer Support team.

Our

client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

  • Respond efficiently and effectively to all customers' enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client's products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all jobrelated administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:

  • Proficient level of
    German (C1):
  • Intermediate level of
    English (B1):
  • Previous experience in Customer Service preferred
  • Impeccable communication skills
  • A calm, cool and levelheaded attitude in every situation
  • Excellent selforganizing skills
  • A proactive approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI's
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit:

Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.



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