Customer Service Associate

1 semana atrás


Porto, Porto, Portugal knok Tempo inteiro

Learn About Knok
At knok, we dare to lead and humanize the digital transformation of healthcare.

We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society.

We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun

About the role


We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.


As a Customer Service Associate, you will:

  • Book home consultations, ensuring efficiency;
  • Registration and management of appointment requests;
  • Controlling and monitoring of home consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

About you

To be considered for this role, here are the skills we're looking for:

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Availability for rotating shifts (24 hours)
  • Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  • Good level of English, spoken and written.

Nice to have:

  • You have previously worked in customer service and/or health care companies
  • Immediate availability to start functions;
  • Worked in a fast paced, growing environment, preferably in a technology company
  • Previous experience in working with healthcare and insurance providers.

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