Technical Quality Manager

2 semanas atrás

Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

General Description:
The Services Engagement position is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services. The role requires a strong understanding of the customer's business goals and the ability to provide holistic support across all SAP solutions used by the customer.

Core responsibilities:
- Understand and analyze the customer's business goals.
- Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
- Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
- Recognize potential risks and issues, and develop plans for their mitigation.
- Manage escalations in critical situations.
- Handle customer stakeholder management, including regular face-to-face interactions.
- Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
- Document and report engagement status, and manage internal SAP stakeholders.

Experience and Skills:
- Proficiency in English and German languages (at least B2 level).
- Skills in relationship building, trust creation, prioritization, and networking.
- A proven track record in addressing business concerns and demonstrating how services can provide added value.
- Demonstrated understanding of SAP-customers' expectations and requirements, with experience in developing sustainable IT-strategies.
- Comprehension of principles and methodologies related to cloud service delivery.
- Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.
- Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
- Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
- Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).

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