Senior Technical Service Manager

1 semana atrás

Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

Location:

  • Porto Salvo Portugal
  • Salary:
  • Competitive
  • Type:
  • Permanent
  • Main Industry:
  • Search Information Technology Jobs
  • Other Industries & Skills:
  • Customer Service & Call Centre Management & Executive
  • Advertiser:
  • SAP
  • Job ID:
  • Posted On:
  • 13 February 2024
We help the world run better

What you will do


As a Senior Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.

Your will act as a trusted technical advisor to our customers and partners.

This includes analyzing customers' business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Senior Technical Service Manager you will be responsible for the following tasks:

  • Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests, and incidents.
  • Understand the customer's business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (loadbalancer, virtual machine).
  • Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.
What you need to bring

  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customerfacing role.
  • Handson experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
  • Experience in deescalating critical situations.
  • Fluency in Portuguese and English is mandatory. Fluency in Italian, Spanish, or Turkish language is an advantage.
  • Solid knowhow in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
Meet your team

ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India. We are a highly diverse and positive-spirited bunch of colleagues.

Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.

sapecscareers

We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Requisition ID:
|

Work Area:
Information Technology |
Expected Travel: 0 - 10% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid.

  • Bv Senior Technical Service Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run betterSummary:We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Senior Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA...

  • Senior Technical Service Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Location: Porto Salvo Portugal Salary: Competitive Type: Permanent Main Industry: Search Management & Executive Jobs Other Industries & Skills: Customer Service & Call Centre, Information Technology Advertiser: SAP Job ID: Posted On: 03 April 2024We help the world run betterSummary:We are looking for an accomplished Senior SAP Technical Consultant who is...

  • Technical Service Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Location: Porto Salvo Portugal Salary: Competitive Type: Permanent Main Industry: Search Management & Executive Jobs Other Industries & Skills: Customer Service & Call Centre, Information Technology Advertiser: SAP Job ID: Posted On: 27 November 2023We help the world run betterSummary:We are looking for an SAP Technical Consultant who is well versed in...

  • Senior Development Manager for Software Engineering

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Quality Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Solar Installer

    1 semana atrás

    Porto Salvo, Lisboa, Portugal Soleos Solar Energy Pvt. Ltd. Tempo inteiro

    Job Summary (Resumo das funções):The Project Installer Senior is responsible for overseeing and executing the installation of complex projects, ensuring they are completed on time, within budget, and to the highest quality standards. This role involves leading a team of installers, coordinating with various stakeholders, and troubleshooting issues that...

  • IT Project Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal Novasyte Tempo inteiro

    Creating a healthier worldIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in driving healthcare forward by pushing the boundaries of human science and data science. Our passion, innovation, collaboration and growth help our customers create a healthier...

  • Senior Development Manager for Software Engineering

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Support Consultant

    1 semana atrás

    Porto Salvo, Lisboa, Portugal MSX INTERNATIONAL Tempo inteiro

    At MSX IBERIA we are looking for a Technical Support Consultant (automotive industry) to join our great team in Lisbon.**The main objective of our future collaborator is to ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.Do you think you can fit in? Then read onThe functions...

  • Technical Support Consultant​​​​​​​

    1 semana atrás

    Porto Salvo, Lisboa, Portugal MSX International Tempo inteiro

    At MSX IBERIA we are looking for a Technical Support Consultant (automotive industry) to join our great team in Lisbon. The main objective of our future collaborator is to ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services. Do you think you can fit in? Then read on ...

  • Senior Authorizations Specialist

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    Há 5 horas

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Basis Consultant

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We strive to enhance global operationsAt our core, we foster an environment that empowers our staff to pave the way for innovation by collaborating on groundbreaking projects. How? By dedicating ourselves to laying the groundwork for the future every single day and nurturing a workplace that celebrates diversity, values adaptability, and is geared towards...

  • Pfs Senior Consultant

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run betterPFS SENIOR consultant - ASC service industriesPURPOSE AND OBJECTIVESTo strengthen SAP's Adoption Services Center for the Service Industries Unit, we have an open position for a Senior Consultant in Professional Services (PFS).The key purpose of the unit is drive innovative service portfolio management and package what SAP is best...

  • Senior Client Delivery Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    We help the world run betterWhat you'll do:Summary:You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement...

  • Senior Basis Consultant

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Location: Porto Salvo Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Other Industries & Skills: Management & Executive, Utilities & Services Advertiser: SAP Job ID: Posted On: 31 May 2024We help the world run betterWhat you'll doAs a member of DeliveryScale Organization you will support SAP customers on the...

  • Ec&o Senior Consultant

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Location: Porto Salvo Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Other Industries & Skills: Property & Real Estate, Utilities & Services Advertiser: SAP Job ID: Posted On: 17 February 2024We help the world run betterEC&O SENIOR consultant - ASC service industriesPURPOSE AND OBJECTIVESTo strengthen SAP's...

  • Senior Client Delivery Manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

    Location: Porto Salvo Portugal Salary: Competitive Type: Permanent Main Industry: Search Information Technology Jobs Other Industries & Skills: Management & Executive Advertiser: SAP Job ID: Posted On: 18 February 2023We help the world run betterWhat you'll do:Summary:You will be the main point of contact for SAP's private cloud customers - this includes our...

  • key account manager

    1 semana atrás

    Porto Salvo, Lisboa, Portugal IQVIA Tempo inteiro

    IQVIA is a global leader in providing innovative solutions to the life sciences industry. Our mission is to improve human health by advancing scientific research, enhancing patient outcomes, and driving healthcare innovation. At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our...