Swedish Market Backoffice Specialist
2 semanas atrás
Company Description Welcome to Bosch**Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world.
Start something big and become a part of forward thinkers where you can create something remarkable:
Invented for life.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
Our HR Service Europe was established as the first cross-border HR service within Bosch.
We provide support and development of IT infrastructure tools, data management, training, recruitment and administration to over 40 countries worldwide.
- App and related software customer support;
- First contact that the customer;
- Analyze requests and answer accordingly;
- Provide solutions and step by step guides to help customer's with the app usage;
- Advise regarding software and app updates;
- When necessary, inform customer the best way to get help regarding issues out of our range;
- Inform second level support when there are recurrent issues they are not aware of;
- Point of contact between the customer and the technical team;
- Assist dealerships and customer support when the issue is the App.
Qualifications What distinguishes you**:
- Norwegian (C1 level) or Swedish (C1 level) Mandatory
- Fluency in English
- Good communicative competencies, commitment and solutions oriented;
- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry _(interest in modern widgets, e.g. App customer support, is a plus)._
Additional Information What we offer you**:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Histórias de sucesso não acontecem por acaso...
**Faz com que aconteçam Candidata-te
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