Technical Support for World's Best Search Engine

2 semanas atrás


Lisboa, Lisboa, Portugal Webhelp Portugal Tempo inteiro

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By
choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. Join us at
Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:


Our IT American brand is widely recognized as the "world's best search engine" because it is fast, accurate, and easy to use.

It is also a manufacturer of innovative home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.


As a
Customer Advisor, you will:


  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of themanagement and provide feedback

We are looking forthe following**:

  • Proficient
    French (C2):
  • Fluency in
    English (B2):
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality
  • Keep up with the latest IT and techrelated trends
  • Proactive, selfmotivated, and a great team player

We offer youthe following**:

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Health insurance with a dental plan (after 6 month's contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
-
Relocation package - shared accommodation and flight reimbursement if you come from abroad

Life at our company:

  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts on local businesses, company parties and events, and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • New and modern offices in
    Lisbon, Portugal.
All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal-opportunity employer.


Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


Type d'emploi :
Temps plein

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