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Technical Support for World's Best Search Engine
2 semanas atrás
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By
choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. Join us at
Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
Our IT American brand is widely recognized as the "world's best search engine" because it is fast, accurate, and easy to use.
It is also a manufacturer of innovative home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a
Customer Advisor, you will:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of themanagement and provide feedback
We are looking forthe following**:
- Proficient
French (C2): - Fluency in
English (B2): - Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Keep up with the latest IT and techrelated trends
- Proactive, selfmotivated, and a great team player
We offer youthe following**:
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Monthly Performance Bonus
- Health insurance with a dental plan (after 6 month's contract)
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Relocation package - shared accommodation and flight reimbursement if you come from abroad
Life at our company:
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts on local businesses, company parties and events, and much more
- We promote intercompany mobility to work at any of our sites around the world
- New and modern offices in
Lisbon, Portugal.
Webhelp Portugal is an equal-opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Type d'emploi :
Temps plein
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