Customer Success Manager

3 semanas atrás

Lisboa, Lisboa, Portugal Agicap Tempo inteiro
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventureHome pageCustomer StoriesOur ValuesHeadcount Growth :July 2019 : 10July 2020 : 50July 2021 : 200July 2023 : +500 Ta mission :En collaboration avec les équipes Sales et Tech, ta mission sera de porter la satisfaction client, de l'onboarding de nouveaux abonnés jusqu'à l'account management. Tu seras ainsi en charge de :
•Accompagner et onboarder les nouveaux clients
•Gérer, développer et nourrir un portefeuille de clients en s'intéressant à leur métier, leurs enjeux et leurs besoins
•Développer au quotidien des relations personnelles avec les utilisateurs et les décideurs
•Définir et mettre en place des stratégies de fidélisation
•Prévenir et minimiser l'attrition
•Contribuer au développement direct de notre produit en remontant les retours des clients aux équipes techniques et produits : vous êtes la voix du client
•Être un vrai levier de croissance à travers l'upsell
•Maintenir un NPS élevé
•Partager ton savoir-faire et tes idées pour améliorer les performances de l'équipe Ce que nous recherchons :Tu es diplômé(e) d'un BBA, école de commerce/ingénieur, IAE, Université bac +5, avec idéalement une spécialisation en finance, audit ou comptabilitéTu as idéalement une 1ère expérience en relation client (stages inclus)Tu aimes aider les clients et tu as idéalement une première expérience en relation client BtoBTu as idéalement une première expérience en SaaS B2B et en startupTu es curieux(se) et apprends rapidementTu as développé d'excellentes compétences en communication orale et écriteTu es capable de gérer plusieurs tâches et de gérer des priorités changeantes dans des délais serrésTu aimes le relationnel et le travail d'équipeTu aimes argumenter, convaincre et vendreTu es impatient(e) de prendre ton téléphone et de discuter avec les clientsTu as l'esprit d'équipe et l'envie de partager tes connaissancesTu es ambitieux(se) et l'esprit startup t'attireTu es prêt(e) à te donner à fond pour un projet qui te tient à cœur Ce que nous offrons à nos collaborateurs :Une rémunération attractiveDes tickets-restaurantsUn moment clé pour rejoindre une startup en forte croissance, et participer à la création de notre nouveau Hub International à Lisbonne (ouvert en avril 2023)Un cadre entrepreneurial responsabilisant hyper formateur avec beaucoup d'autonomieUn challenge quotidien auprès de dirigeants et CEO de PMEUne ambiance de travail soutenue et passionnée avec un véritable esprit d'équipe pour faire décoller Agicap en France et à l'internationalUn afterwork par moisThank you#J-18808-Ljbffr

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