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Turkish Order Support Agent
1 semana atrás
Lisbon Position:
Order Support Agent
Location:
Lisbon Portugal (Hybrid)
Employment Type:
Fulltime
Eligibility:
Must possess an EU passport or a residence permit allowing work in Portugal
Language Requirement:
Fluent in Turkish
Key Responsibilities:
Order Processing:
Accurately process customer orders and ensure timely delivery
Customer Support:
Provide excellent customer service by addressing inquiries resolving issues and offering product information via phone email and chat
Order Tracking:
Monitor and track orders from placement to delivery ensuring all stages are completed efficiently
Documentation:
Maintain and update order records ensuring all data is accurately entered into the system
Coordination:
Liaise with logistics warehouse and sales teams to ensure smooth order fulfillment
Problem Resolution:
Identify and resolve any orderrelated issues promptly to maintain customer satisfaction
Reporting:
Generate and analyze order reports to identify trends and areas for improvement
Compliance:
Ensure all orders comply with company policies and procedures
Qualifications:
EU Passport or
Residence Permit:
Must have the legal right to work in Portugal
Education:
High school diploma or equivalent; higher education is a plus
Experience:
Previous experience in order support customer service or a related field
Language Skills:
Fluent in Turkish and English; proficiency in additional languages is an advantage
Technical Skills:
Proficient in Microsoft Office Suite (Excel Word Outlook) and experience with order management systems
Communication Skills:
Excellent verbal and written communication skills
ProblemSolving:
Strong analytical and problemsolving abilities
Attention to Detail:
High level of accuracy and attention to detail
Team Player:
Ability to work effectively in a teamoriented environment
Flexibility:
Willingness to adapt to a hybrid work schedule combining remote and inoffice work
Benefits:
Competitive Salary:
Attractive compensation package
Relocation Assistance Health Insurance:
Comprehensive health coverage
WorkLife Balance:
Flexible working hours with the possibility of remote work
Professional Development:
Opportunities for growth and advancement within the company.
If you are a motivated and customerfocused individual with a passion for order support and fluent in Turkish we would love to hear from you.
Apply today to join our team in Lisbon and contribute to our mission of delivering exceptional service to our clients.
Remote Work :
No
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