Turkish Order Support Agent

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Turkish Order Support Agent (Hybrid)

Lisbon Position:
Order Support Agent

Location:
Lisbon Portugal (Hybrid)

Employment Type:
Fulltime

Eligibility:
Must possess an EU passport or a residence permit allowing work in Portugal

Language Requirement:
Fluent in Turkish

Key Responsibilities:

Order Processing:
Accurately process customer orders and ensure timely delivery

Customer Support:
Provide excellent customer service by addressing inquiries resolving issues and offering product information via phone email and chat

Order Tracking:
Monitor and track orders from placement to delivery ensuring all stages are completed efficiently

Documentation:
Maintain and update order records ensuring all data is accurately entered into the system

Coordination:
Liaise with logistics warehouse and sales teams to ensure smooth order fulfillment

Problem Resolution:
Identify and resolve any orderrelated issues promptly to maintain customer satisfaction

Reporting:
Generate and analyze order reports to identify trends and areas for improvement

Compliance:
Ensure all orders comply with company policies and procedures

Qualifications:
EU Passport or

Residence Permit:
Must have the legal right to work in Portugal

Education:
High school diploma or equivalent; higher education is a plus

Experience:
Previous experience in order support customer service or a related field

Language Skills:
Fluent in Turkish and English; proficiency in additional languages is an advantage

Technical Skills:
Proficient in Microsoft Office Suite (Excel Word Outlook) and experience with order management systems

Communication Skills:
Excellent verbal and written communication skills

ProblemSolving:
Strong analytical and problemsolving abilities

Attention to Detail:
High level of accuracy and attention to detail

Team Player:
Ability to work effectively in a teamoriented environment

Flexibility:
Willingness to adapt to a hybrid work schedule combining remote and inoffice work

Benefits:

Competitive Salary:
Attractive compensation package

Relocation Assistance Health Insurance:
Comprehensive health coverage

WorkLife Balance:
Flexible working hours with the possibility of remote work

Professional Development:
Opportunities for growth and advancement within the company.

If you are a motivated and customerfocused individual with a passion for order support and fluent in Turkish we would love to hear from you.

Apply today to join our team in Lisbon and contribute to our mission of delivering exceptional service to our clients.


Remote Work :
No
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