Head of Support

2 semanas atrás

Lisboa, Lisboa, Portugal Eurofins Tempo inteiro

Company Description Eurofins Scientific** is an international life sciences company with over 62,000 employees, over 900 laboratories across 62 countries, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.


Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.


Job Description The Team**Our Clinical LIMS Europe Program will extensively be used as the central Laboratory Information Management System throughout Europe, this role is crucial in defining and delivering support & operations processes, ensuring service availability according to agreed SLAs and creating & chairing an effective change management process.

SUMMARY OF POSITION AND OBJECTIVES:

His/Her overall objectives are to setup and lead the Support & Operations team including incident, change management, Cloud/Infrastructure operations and observability

POSITION & OBJECTIVES:

  • Implement a service delivery culture as well as critical and business value add service management processes (alongside ServiceNow implementation)
  • Managing a team of support & operations engineers, cloud and infrastructure engineers
  • Regular notification to senior leadership of current status and business impact during major incident situations.
  • Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
  • Develop and maintain relationships with internal and external partners to maximize value
  • Create and manage an effective change management process
  • Develop and motivate team members
  • Have insight and set targets for quality management

Technology skills:

Mandatory

  • ITIL V3 or V4 foundation
  • Handson Service reporting
  • Escalations handling
  • Change Management
  • Azure DevOps Sevices
  • Excellent written and Oral communication
  • Works in conjunction with Continual Service Improvement
  • IT cloud infrastructure, on premise, and Azure/AWS experience

Team Management


He/She will be fully responsible for a team of up to 7 direct reports setting up smart objectives to drive a continues improvement culture; and interact positively and collaboratively with other team heads and senior leadership.


Financial Management
He/She will assist the Program and IT Solutions Director with budget planning.

Qualifications Qualifications and Experience**- Computer Science/MCA or any other Bachelor's degree with the right experience.

  • Good communication and interpersonal skills to interact with global team
  • Proven expertise in leading Global/Regional Infrastructure Operations and/or Service Delivery (5 yrs+)
  • Proven experience in working in a global and matrix organization (5 yrs+)
  • Proven expertise to run and improve IT Infrastructure Services
  • Proven ability to motivate people and selfstarter mentality
  • Broad but pragmatic ITIL/Service Management experience, especially with implementation
  • Strong customer and business mindset
  • Very good English skills (verbal and nonverbal)
  • Strong leadership person with a collaborative approach

Additional Information
**_

Want to know more about us?_**
Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.


The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.

It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support

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