Head Of Faculty Support

2 semanas atrás

Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiro

HR Coordinator at Católica Lisbon School of Business and EconomicsHead of Faculty Support Job Description The Head of Faculty Support Coordinator oversees administrative processes for faculty and CATÓLICA-LISBON's degree programs.

Reporting to the Executive Director for Academic Affairs, they manage a team, ensuring excellence in support services, efficient operations, and clear communication.

Main Responsibilities: 1.

Coordinating the Faculty Support Team:

Lead and manage a team of 3 or 4 administrative staff members, ensuring cohesion, collaboration, and adherence to organizational objectives.


Process Management:

Develop, organize, and manage administrative processes and operations at School level, including support for faculty members, coordination of the academic calendar, scheduling of classes and exams, room allocations, setup of information systems, and communication with the Central Academic Services.


Staff Management:
Recruit, train, monitor, and evaluate office staff to uphold service standards.

Procedure Alignment:
Define, monitor, evaluate, and adjust procedures to align with academic rules and management guidelines.

Content Management:
Analyze, prepare, and update content for publication, ensuring accuracy and timeliness.

Stakeholder Liaison:
Foster communication and collaboration with faculty, departments, and other stakeholders to address concerns and support objectives.

Record Maintenance and Reporting:
Maintain accurate faculty and program records, preparing reports and statistics as required.

Budget Development and Monitoring:
Develop and monitor the office budget to ensure efficient resource allocation and adherence to financial guidelines.

Objective Management:
Collaborate on setting and managing individual, team, and office objectives aligned with organizational goals.

Activity Report Generation:
Generate and analyze activity reports to assess performance and inform decision-making processes.

Profile:

  • Bachelor's or Master's degree in management or similar field (preferred).
  • Excellent English proficiency (C1 or C2 level).
  • Minimum 3 years' leadership experience with strong customer service focus, preferably in B2C.
  • Exceptional organizational and planning aptitude.
  • Skilled in process development, implementation, and monitoring.
  • Effective team supervision and leadership skills.
  • Demonstrated ability to build trusted relationships and find consensus with stakeholders.
  • Proficient in information systems, digital platforms, and MS Office, especially Excel.
  • Strong data management and analysis capabilities.
  • Committed to excellence in customer service.
  • Proactive problem-solving and information provision.
  • Excellent communication and presentation abilities.
  • Resilience and adaptability in challenging situations.

Tips:

Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.


Applications:

| Subject: Head of Faculty Support
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