Head of IT Operations

1 semana atrás

Porto, Porto, Portugal Euronext Tempo inteiro

Job Profile- Euronext is currently looking for a Head of IT Operations to manage the work related with our Operations Teams.- Euronext as a Market Infrastructure is responsible to manage critical infrastructures in several countries, specially in Europe.- This role is crucial to guarantee the stability of those critical services and requires a strong coordination with the business and as well with the related technology teams.- The role is to manage not just the ITIL competencies but as well manage a 24X7 team that supports those businesses.- It requires to structure a Governance that delivers a proper reporting to the business lines and as well to the IT stakeholders.

- Key Accountabilities- As a Head of IT Operations, you will:

  • Manage internal Teams associated to Production Services Department across Euronext locations;
  • Plan, review and determine a Production schedule for Operations Services;
  • Follow the best practices namely ITIL and ISO 20000;
  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision;
  • Manages day to day business of the IT Operations Teams
  • Plays a significant role in longterm planning, project status reporting, and implementing improvements on the Operations Teams
  • Oversees and reports weekly, monthly, quarterly, and annual metrics;
  • Identifies trends and assess opportunities to improve processes and execution;
  • Collaborates with other backoffice team members to ensure seamless business execution, reinforce positive morale, and uphold company values;
  • Collaborates with transitions and onboarding team as needed;
  • Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required;
  • Assesses a variety of situations and provide clarity to team and stakeholders;
  • Establishes and maintains credible, professional relationships with clients, internal business lines, etc.;
  • Solicits and responds to feedback while gaining commitment and support;
  • Knowledge, Skills and Experience Required
  • Euronext is looking at the following profile:
  • 10+years of leadership experience in similar roles in Complex Environments;
  • Background in areas related with troubleshooting;
  • Knowledge of Financial Environment is a plus;
  • Hungry: passionate about the job, motivated by challenges, willing to transform, handson, focused on delivery;
  • Strong sense of service, transparent in case of difficulties;
  • Logical;
  • Active listener and with a very structured/coherent and organized speech, being capable of communicating complex technical topics to a wide variety of audiences;
  • Strong leadership and management abilities;
  • Ability to lead Operational Teams cross Group Companies and with different scopes of a complex nature;
  • Demonstrated critical thinking and willingness for improvements;
  • Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives;
  • Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
  • Excellent written and spoken communication skills;
  • Ability to interact with senior management elements and influence decision makers;
  • Availability to travel;
  • Fluent in English. French and other European languages, including Portuguese, is a plus.
Euronext Values

Unity

  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion
Integrity

  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don't hide our mistakes, and we learn from them
Agility

  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks
Energy

  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition
Accountability

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance
We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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