French Advisor For Renowned European Bank

2 semanas atrás


Lisboa, Lisboa, Portugal Foundever Portugal Tempo inteiro

Come and work with us Do you want to join a top financial institution's customer support team? Are you a French native or fluent in both French and English? Looking to kickstart your career in a diverse environment in sunny and vibrant Lisbon? We have an exciting opportunity waiting for you

Your future project:

  • Join our French Customer Support team

Our client is a well-known European bank operating globally, focusing on Retail Banking & Services and Corporate Institutional Banking.

As a customer service specialist in this project, your responsibilities will include:

  • Providing top-class support to customers via phone and email on a variety of issues
  • Offering accurate, valid, and thorough information following the correct procedures
  • Owning customer queries and ensuring prompt resolution and response
  • Building fruitful relationships by addressing customer inquiries in a polite, friendly, and professional manner
  • Exceeding customer service quality targets, compliance standards, and productivity goals
  • Creating exceptional customer experiences that leave a positive impact
  • Following management guidance and providing feedback

To excel in this role, you should have:

  • Native or proficient level of French (C2)
  • Advanced English skills (minimum C1) in both verbal and written communication
  • Excellent communication abilities, including strong phone etiquette, active listening, and solid writing skills
  • Analytical and problem-solving skills with keen attention to detail
  • A thirst for learning, investigative mindset, and problem-solving skills
  • Stable internet connection and suitable remote work setup
  • EU citizenship or a valid work permit for Portugal
  • Be a local candidate or open to relocating to sunny Lisbon, Portugal

Benefits:

  • Attractive signing bonus
  • Relocation package
  • Competitive salary
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (provided after six months of employment)
  • Opportunities for growth through developmental programs
  • Exciting company-wide initiatives, including the EverBetter wellness program
  • Job security
  • Continuous skill development and experience
  • Great work atmosphere

Embark on a new journey with FoundeverTM We prioritize creating unforgettable employee experiences that enhance your life quality and career advancement. Apply today



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