German Customer Support Hybrid Braga

2 semanas atrás

Braga, Braga, Portugal Cross Border Talents Tempo inteiro

We're looking for enthusiastic and multilingual German speakers to join our growing customer support team This exciting opportunity offers a hybrid work model, allowing you to work 2 days in our Braga office and enjoy the flexibility of working remotely for the remaining days.

Why You'll Love This Role:

  • Make a Difference Every Day: Be the first point of contact for our customers and a vital brand ambassador, ensuring their satisfaction with our home furnishing products.
  • Hybrid Work-Life Balance: Experience the best of both worlds - collaborate with colleagues in our Braga office and enjoy the convenience of remote work.
  • Competitive Compensation & Benefits Package: Earn a 1010 EUR gross monthly base salary with the potential to reach a gross annual income of 16 288,72 EUR including:
    • 2 extra month salaries per year
    • Meal Allowance (net): 7.23 EUR per day
    • Transport Allowance: 20 EUR per month

Plus

  • 1000 EUR Signing/ Welcome Bonus
  • Performance Bonus: 170 EUR per month
  • Health Insurance: Provided since day 1 (free after 6 months)
  • Growth & Development: Develop your communication and problem-solving skills while building a rewarding career in a dynamic industry.

What You'll Do:

  • Provide exceptional customer service through inbound calls in both German and English.
  • Assist customers with product inquiries, potentially leading to closing sales.
  • Resolve customer concerns related to deliveries, including tracking, troubleshooting issues, and stock availability.
  • Offer technical support for account management and software functionality.
  • Deliver accurate and timely responses to all customer inquiries.
  • Maintain detailed records of customer interactions and actions taken.

Who You Are:

  • German Native Speaker (C2 Level): Fluency and exceptional command of the German language are essential.
  • English Proficiency (B2 Level): Strong communication skills in English are required.
  • Customer Service Experience (Preferred): Previous experience in a contact center or customer service role is a plus.
  • Enthusiastic & Professional: You have a positive and helpful attitude, and enjoy building rapport with customers.
  • Strong Communication & Interpersonal Skills: You can clearly explain complex information and build trust with customers.
  • Problem-Solving Skills: You can think critically and find solutions to customer challenges.
  • Computer Literate: Proficient in using computers and various software programs.

Ready to Join Our Team?

If you're a passionate and multilingual individual who thrives in a customer-centric environment, we encourage you to apply This is a 6-month CDD (fixed-term) contract with the potential for extension based on performance.

Please Note: German and English language proficiency will be assessed during the selection process.

Start Date: June 12th, 2024

Schedule: Monday to Saturday, 7:30AM - 7:00PM (Rotational Shifts) with 2 days off per week (Sunday and 1 rotating day).

Location: Hybrid - 2 days in the office (Braga, Portugal) and remote work for the remaining days.

We look forward to hearing from you

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