Customer Solutions Delivery Agent

2 semanas atrás


Lisboa, Lisboa, Portugal VENTASK PORTUGAL Tempo inteiro

A
Ventask é uma empresa especializada em _
Business Process Outsourcing (BPO)_ e estamos atualmente a procura, de profissionais dedicados e com gosto pela área de prestação de serviços.


A
qualidade e a experiência positiva do cliente final é o nosso foco e traduz o sucesso da nossa empresa, pelo que desempenhará um papel crucial na realização das nossas metas e objetivos.


Função:
Customer Solutions Delivery Agent


  • O _
    Customer Solutions Delivery Agent_, tem como principal função a análise e apoio técnico dos pedidos recebidos (por diversas plataformas) e tem como objetivo, fornecer soluções que satisfaçam as necessidades comerciais dos clientes._
  • Tarefas do diaadia:_
  • Fornecer apoio no processo de pósvendas, assegurando o tratamento das encomendas e respetivas entregas;
  • Traduzir informação técnica complexa em conceitos de fácil compreensão para o cliente final;
  • Supervisionar o processo de compra e/ou reclamações dos nossos clientes e assegurar a satisfação e qualidade de serviço;
  • Fornecer todo o apoio necessário para apoiar funções paralelas (equipas de Sales, Support IT, Audit; Legal etc);
  • Perfil desejado:_
  • Fortes capacidades de comunicação e tratamento de informação;
  • Experiência em Apoio ao cliente e/ou Gestão de Projetos;
  • Experiência anterior numa empresa de prestação de serviços e/ou serviços de Contact Center;
  • Inglês C1.
  • Ofertas e

Pacote Salarial:
_

  • Contrato Trabalho 40h semanais p/ semana;
  • Vencimento Base + Sub. Alimentação diário;
  • Prémio Mensal de performance;
  • Prémio Mensal de Assiduidade;
  • Excelente ambiente de trabalho.

Tipo de oferta:
Período Integral

Horário de trabalho:

  • De segunda à sextafeira


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