Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal TLF Tempo inteiro
THE LUCK FACTORY is a team of experts in IT, marketing, advertising and promotion activities.

A team of experienced, hardworking and creative people who are never short of ideas that work best for your business.

As an innovative software development company, The luck Factory navigates the business landscape via industry knowledge and digital capabilities. We combine results-driven digital transformation strategies and data engineering at scale.

Being a technology agnostic IT services provider, we advise and implement the best enterprise business solutions to help realize your digital strategy.

We are looking for an outgoing and highly motivated Customer Support Agent to deal with our customers.

The CS Agent plays a key role in optimizing the customer experience and also work with different departments in order to solve customers-related issues.

To be successful, you should be able to show empathy and have excellent communication skills.

Training will start as soon as recruitment process is over.

Main responsibilities:

  • Build and maintain a strong relationship with customers by providing prompt and accurate service in order to promote customer loyalty via several media channels.
  • Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate customers' monetary transactions.
  • Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the products.
  • Communicating with the Marketing department to escalate and solve any issue that may arise.
  • Ensuring delivery of excellent customer service to resolve any kind of inquiry.
  • Being aware and keeping up to date with all the procedures related to your department.
  • Being able to point out any process weaknesses and escalate it to the management.

Key requirements:

  • Excellent communication skills in English (writing and speaking)
  • MANDATORY
  • Good command of French (desirable)
  • Good command of Portuguese (desirable).
  • Highly motivated team player.
  • High level of empathy.
  • Able to work in a highvolume work environment.
  • Selfmotivated with a positive attitude and good problem solving skills.
  • Previous experience from a customer service position is mandatory.

Additional information:

  • Full time position, based on the outskirts of Lisbon (Carnaxide).

Package:

  • 40 working hours per week
  • 2 rotating shifts (08h0017h00 / 12h00 21h00) from Monday to Sunday with 2 rotating days off/week.
  • Quarterly Bonus based on performance metrics.
  • Food Allowance (4,77 euros/working day).
  • Free lunches at the office from Monday to Saturday.
  • Transport Allowance.
  • Gym allowance (after 6 months working).
  • Quarterly event activities.
  • Team events
  • Health and dental insurance.

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • Dutch Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.Position: Customer Support AgentLocation: Lisbon (Santos), PortugalEmployment...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...

  • Polish Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information. Tasks Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Otonomee Tempo inteiro

    Your mission:We are looking for a Customer Support Agent to join the team.This role is diverse and is best suited to someone that enjoys getting involved and being hands on.WHAT YOU'LL BE DOING Investigate customers' queries with curiosity to solve problems quickly. Meet KPIs set by your manager and thrive on exceeding them. Interact with customers daily and...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters,...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Turkish Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Turkish Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is...

  • Senior Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Turkish-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and...

  • Czech Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters,...

  • Norwegian Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognised as an excellent company to work for and one of the best costumer services provider company, considered several...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: German Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is...