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Commercial Operations Professional

3 meses atrás

Porto, Porto, Portugal EDP PT Tempo inteiro

A
EDP é uma empresa global de energia, que lidera com base nos valores da Inovação, da Sustentabilidade e Humanização.

Recorrendo à tecnologia do futuro criamos soluções altamente focadas nas necessidades das nossas pessoas e dos nossos clientes, nunca descurando do nosso papel e contributo para com a sociedade.


A
Direção de Gestão de Clientes, da EDP Gás Serviço Universal, que tem como missão Participar na definição e implementação da estratégia da EDP Gás SU no âmbito das operações do ciclo comercial dos clientes de gás do mercado regulado, relativamente à contratação, faturação, cobranças e gestão da dívida, em alinhamento com os objetivos da Empresa e os regulamentos de entidades supervisoras externas, assegurando a sua gestão eficaz e eficiente, designadamente com o prestador de serviços de suporte comercial, numa ótica de maximização da qualidade do serviço prestado, de otimização dos custos e garantindo a satisfação dos clientes., está a recrutar para a
área de Gestão de Clientes.



Principais responsabilidades:

  • Efetuar controlo de processos de contratação, faturação e expedição de faturas de clientes do mercado regulado, controlando os indicadoresalvo de performance de cada processo;
  • Identificar e implementar oportunidades de melhoria nos procedimentos operacionais;
  • Desenvolver otimização de processos através de RPA (Robotic Process Automation);
  • Acompanhar de forma endtoend os desenvolvimentos ao sistema comercial, com enfoque na participação do desenho de requisitos e na execução de testes de implementação;
  • Participar na atualização de processos e sistemas, fruto de alterações legais e regulatórias;
  • Apoiar no controlo da atividade em outsourcing, nomeadamente: i. identificação, quantificação e análise dos indicadores de atividade e métricas de produtividade / desempenho; ii. nível de atingimento dos SLAs contratados;
  • Elaboração de dashboards operacionais;
  • Participar na resolução de problemas operacionais e nas respostas a pedidos de informação de clientes.

Que tipo de perfil procuramos?

  • Licenciatura ou Mestrado em Engenharia (preferencial), Economia, Direito e Gestão;
  • Experiência em funções similares até 3 anos;
  • Competências Técnicas: gestão de operações, ferramentas de gestão de BPO, tratamento de dados e ferramentas analíticas.
  • Conhecimentos da Metodologia Agile/SCRUM são valorizados;
- É essencial o domínio do Office, nomeadamente Excel, PowerPoint e Power BI;

  • Perfil analítico e capacidade de problemsolving, agilidade e rapidez e espírito de trabalho em equipa, são requisitos essenciais;
  • Iniciativa, criatividade e boa capacidade de comunicação são competências valorizadas;

Ser EDP é ter acesso a:

  • Uma experiência profissional numa empresa internacional líder no seu setor, com medidas de trabalho e horário flexíveis (
    Contrato Sem termo);
  • Reconhecimento através de uma remuneração compatível com a função e outros benefícios adicionais;
  • Oportunidades de desenvolvimento pessoal e profissional (projetos transversais, mobilidades, voluntariado, etc.);

Sobre a EDP
Como empresa socialmente responsável, incorporamos nos nossos valores e práticas os princípios da Diversidade e Inclusão.

Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação fundamental na nossa organização.

Acolhemos e valorizamos todas as pessoas, e estamos comprometidos com a inclusão e sentido de pertença de cada pessoa que integre o Grupo EDP.


  • Certificação TOP Employer, pelo TOP Employers Institute (EDP Portugal; EDP Renováveis);
  • Pertencer ao Bloomberg Gender Equality Index (EDP Portugal; EDP Renováveis;);
  • Certificação em Conciliação (Excelência), pela Fundación Másfamília;