French Customer Support – Online Video Platform
2 semanas atrás
Embrace the future Apply your talent and skills to help leading companies improve everyday life. At Cognizant, we offer a unique work environment characterized by rapid growth and international innovation, providing numerous opportunities for individuals like YOU — individuals with an entrepreneurial spirit who aspire to create a positive impact on the world.
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment. This is creating many opportunities for people like YOU — individuals with an entrepreneurial spirit who aspire to create a positive impact on the world.
Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Are you ready to be a change-maker? This is your chance to be part of the success story. #BeCognizant
Key responsibilities | main tasks:- Answering queries from customers via phone, email, and chat;
- Provide general and technical support;
- Identify, troubleshoot, document, and categorize cases and possible bugs;
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
- Escalate complex problems according to defined procedures.
Requirements:
- 1 year of customer service experience, preferably in a contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
- Fluent in French (C2) & English (B2);
- Strong analytical, problem-solving, and technical troubleshooting skills;
- Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
- Excellent professional writing skills and good typing speed;
- Customer support within the contact center experience;
- Knowledge of BPO KPIs: C-SAT (Customer Satisfaction), NPS (Net Promoter Score) & SLAs (Service Level Agreement);
- Excellent command of English;
- Availability to work in shifts;
- Good communication skills, both verbal and oral;
- Proactive attitude and strong team spirit;
- Be organized and able to manage time and tasks efficiently;
- Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism;
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard;
- Ability to handle not only customers' emotions but also being able to empathize with the client's case.
Offer:
- Pleasant and inspiring working atmosphere;
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation;
- Professional development and a clear career path;
- Training & development opportunities;
- Office based in clients' facilities;
- Competitive salary;
- Relocation allowance and assistance* if applicable;
- Free fruit, coffee, tea, and water, and much more.
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