Customer Service Team Lead with English

2 semanas atrás


Porto, Porto, Portugal Talent Search People Tempo inteiro

The Team leader position is accountable for efficiently managing a Team within Customer Services Center (Country Customer Service, Re-entry, Order Management and/or Sales Partners) to ensure superior customer experience and support the growth of company business.

Tasks

  • In this role, you will manage a Back Office team for the Dutch market
  • In addition, you will ensure that processes are in place, are followed and update
  • You will be responsible to ensure that the team handles customers' orders and complaints and addresses to the right department
  • You will follow team results, KPIs and make sure that they are sustainableMoreover you will have monthly escalation meetings

Requirements:

  • You speak fluently Dutch and/or English
  • For this role, you need a University degree or minimum Secondary High school complete
  • You know SAP and Office Tools
  • Further, you have experience in managing teams and you are a good and persuasive communicator

Benefits:

  • Competitive Salary + Benefits;
  • Offices that adapt to your needs, with collaborative spaces
  • Specific training in your field of activity;
  • Multinational and dynamic environment;

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