Customer Service Team Leader

1 semana atrás


Porto, Porto, Portugal Knokcare Tempo inteiro
Learn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place.

Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings.

Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

If this makes sense, keep reading
About the role We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect. If this makes sense, keep reading

As a Customer Service Team Leader, you will:

Promote efficacy and efficiency of national homecare service; Coordinate a team of homecare customer service specialists; Ensure adequate documentation and data collection of the operation; Planning the healthcare professionals' working schedules; Work collaboratively with the medical and nursing teams; Ensuring a positive experience for patients, partners and healthcare professionals.

About you To be considered for this role, here are the skills we're looking for:

Previous experience in operations/customer service; Graduation Degree; Experience in managing or coordinating teams; Experience in healthcare is a big plus; Computer skills (Excel is a must) and good ability to use different tools simultaneously; Good communication and argumentation skills; Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.

#J-18808-Ljbffr
  • Brokerage Team Leader

    1 semana atrás


    Porto, Porto, Portugal UNITED PARCEL SERVICE Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Porto, Porto, Portugal timeframe Tempo inteiro

    We are looking for an experienced Spanish, Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, PortoYour duties: Support the Operations Manager in the daily business Main point of contact for our client as well as for the team Motivate and coach the team and ensure performance goals are met Control KPIs and...


  • Porto, Porto, Portugal timeframe Tempo inteiro

    We are looking for an experienced German speaker to join our team as a team leader for Customer Support in Matosinhos, PortoYour duties: Support the Operations Manager in the daily business Main point of contact for our client as well as for the team Motivate and coach the team and ensure performance goals are met Control KPIs and ensure their achievement...


  • Porto, Porto, Portugal timeframe Tempo inteiro

    _We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto__ Your duties:_ Support the Operations Manager in the daily business Main point of contact for our client as well as for the team Motivate and coach the team and ensure performance goals are met Control KPIs...

  • Brokerage Team Leader

    2 semanas atrás


    Porto, Porto, Portugal UNITED PARCEL SERVICE Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Brokerage Team Leader

    1 semana atrás


    Porto, Porto, Portugal United Parcel Service Of America Tempo inteiro

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Team Leader

    1 semana atrás


    Porto, Porto, Portugal Transcom Portugal Tempo inteiro

    Join our Transcom Family as an Dutch Speaking Team Leader- support the client in technical and non-technical issues related to the service- logging of all requests/changes indicated by the clientWhat is in it for you?- attractive salary- paid education and care for each individual - we make sure that you start work more ready than ever- full-time employment...


  • Porto, Porto, Portugal Infineon Technologies AG Tempo inteiro

    Do you consider yourself to be an excellent communicator, a strong collaborator, and a people-oriented professional who thinks and acts cooperatively? Are you capable of managing Controlling related activities and teams who improve the quality of Infineon's Controlling areas? If you want to take the next step in your career you cannot miss the opportunity to...

  • Team Leader

    2 semanas atrás


    Porto, Porto, Portugal Transcom WorldWide Tempo inteiro

    Location:Portugal, PortoJob category:OperationsLanguage:DutchJoin our Transcom Family as an Dutch Speaking Team Leader- support the client in technical and non-technical issues related to the service- logging of all requests/changes indicated by the clientWhat is in it for you?- attractive salary- paid education and care for each individual - we make sure...

  • Team Leader

    1 semana atrás


    Porto, Porto, Portugal BNP Paribas Tempo inteiro

    TEAM LEADER M/F - FLUENT IN GERMAN AND ENGLISH - CDI - PORTO - HYBRID (JOB NUMBER:CSP_FPLA_358_2024)Team Leader - Fluent in German and English - M/F - Oporto - Open Ended Contract - HybridWHO ARE WE ?BNP PARIBAS CARDIF, the Insurer for a Changing World.We are the world leader in the creditor insurance market with strong positions in savings and protection...


  • Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Do you consider yourself to be an excellent communicator, a strong collaborator, and a people-oriented professional who thinks and acts in a cooperative way? Are you capable of managing Controlling related activities and teams who improve the quality of Infineon's Controlling areas? If you want to take the next step in your career you cannot miss the...

  • Team Leader

    2 semanas atrás


    Porto, Porto, Portugal BNP Paribas Tempo inteiro

    TEAM LEADER M/F - FLUENT IN ENGLISH (PORTO) - CDI (JOB NUMBER:CSP_FCVI_257_2023)BNP Paribas Cardif's mission is to insure individuals, their families and their property, market savings and protection products and services through various partners. Through its deeply human values, BNP Paribas Cardif encourages the ambitions of its clients, accompanying each...


  • Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Do you consider yourself to be an excellent communicator, strong collaborator and a people-oriented professional who thinks and acts in a cooperative way? Are you capable of managing Controlling related activities and teams who improve the quality of Infineon's Controlling areas? If you want to take the next step in your career you cannot miss the...


  • Porto, Porto, Portugal Infineon Technologies Ag Tempo inteiro

    Do you consider yourself to be an excellent communicator, a strong collaborator, and a people-oriented professional who thinks and acts cooperatively? Are you capable of managing Controlling related activities and teams who improve the quality of Infineon's Controlling areas? If you want to take the next step in your career you cannot miss the opportunity to...


  • Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Do you consider yourself to be an excellent communicator, a strong collaborator, and a people-oriented professional who thinks and acts cooperatively? Are you capable of managing Controlling related activities and teams who improve the quality of Infineon's Controlling areas? If you want to take the next step in your career you cannot miss the opportunity to...

  • Team Leader

    2 semanas atrás


    Porto, Porto, Portugal Bruker Tempo inteiro

    visão global:responsabilidades: New hybrid opportunity based in Porto, Portugal for a GL Team Lead to lead the Revenue Recognition GL team. The GL Revenue Recognition team is responsible for providing high quality accounting service in the General Ledger for global internal company clients. The Team Leader w ill manage operational process teams and monitor...


  • Porto, Porto, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Porto, PortugalWork model: On-siteDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)...


  • Porto, Porto, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Porto, PortugalWork model: On-siteDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches,...


  • Porto, Porto, Portugal Talent Search People Tempo inteiro

    The Team leader position is accountable for efficiently managing a Team within Customer Services Center (Country Customer Service, Re-entry, Order Management and/or Sales Partners) to ensure superior customer experience and support the growth of company business.Tasks In this role, you will manage a Back Office team for the Dutch market In addition, you will...

  • Team Leader

    1 semana atrás


    Porto, Porto, Portugal BNP Paribas Tempo inteiro

    Team Leader - Fluent in German and English - M/F - Oporto - Open Ended Contract - HybridWHO ARE WE ?BNP PARIBAS CARDIF, the Insurer for a Changing World.We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.European Service Center - Cardif Services,...