Team Leader for Customer Support

1 semana atrás


Porto, Porto, Portugal timeframe Tempo inteiro

We are looking for an experienced Spanish, Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto

Your duties:

  • Support the Operations Manager in the daily business
  • Main point of contact for our client as well as for the team
  • Motivate and coach the team and ensure performance goals are met
  • Control KPIs and ensure their achievement
  • Develop procedures to enhance productivity and performance according to business needs and requirements
  • Increase quality measures and ensure customer satisfaction
  • Identify team member's training needs and ensure development plans are maintained for all team members
  • Prepare and implement meetings and team member appraisals
  • Create statistics and bespoke reporting

What we offer:

  • An international and multicultural working environment
  • Strong involvement in decisionmaking processes due to flat hierarchy within the company
  • A longterm secure job in an expanding, futureoriented company

Your skills:

  • Proven experience of working in a call center environment in a team lead position
  • Native in Spanish, Portuguese and English or C2 level. Additional languages a plus.
  • Confident, friendly and professional manner
  • Customer service oriented
  • Excellent communication and conflict management skills
  • Ability to thrive in a fastpaced environment and to adapt quickly to change
  • Determined, flexible, reliable and a team player
  • Assertive and with a strong affinity for numbers
  • Advanced knowledge of Excel
**We look forward to meeting you

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