IT Nco Projects Delivery Lead

1 semana atrás

Porto, Porto, Portugal IWG Tempo inteiro

IT NCO Projects Delivery Lead:

About IWG:

We're changing the world of work. We believe that business success is underpinned by the effectiveness of its people.

So, we made it our mission to help millions of people have a great day at work - every day.

With locations in practically every country, city, town and transport hub, and options ranging from an hour's coworking to multi-year office space leases, we enable people and businesses to work where, when and how they want.


Technology in IWG:


We're focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the "Digital First" workspace provider.

As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions - we create business value and are constantly striving to find new and improved ways to help our customers.

Which is why we're always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

The role:

As IT NCO Projects Delivery Lead for IWG you will reports to the Head of the Infrastructure PMO

Responsibilities:

The Senior Programme Manager will be responsible for ensuring the delivery of all centre technology programmes covering both our new centres and the upgrade of services to our existing centre network

Responsibilities include:

  • Manage the incoming project pipeline and ensure on time and excellent delivery
  • Ensure projects are in scope of the teams remit and allocate work to a team of Project Managers
  • Template business as usual projects and ensure consistent delivery and team output
  • Monitor the delivery of IT services to New Centres to pre agreed deadlines
  • Liaise with stakeholders to troubleshoot and resolve issues and act as first point of escalation
  • Ensure IT projects are delivered on time, in budget and meet the IWG technical and quality standards
  • Responsibility for training, development and management of a team of project managers to produce excellence
  • Manage (as a team) the performance of outsourced partners to ensure projects are delivered on time and to scope

Qualifications /Skills / Experience:

  • Bachelor's degree in Telecommunications (Telecommunications Engineer) or Computer Science.
  • Demonstrable experience leading a programme management function
  • Proven ability to develop strong relationships with stakeholders both internally and externally.
  • Highly organised and analytical mindset with a clear and consistent programme delivery method
  • Strong educational background, University educated preferred. Professional Programme Management Qualifications are highly desirable
  • Able to meet targets and deadlines and to adapt to changing goals with a cando attitude
  • Experience working in a highgrowth, fastpaced and environment and can deliver results to demanding time scales in an ambiguous environment.
  • Used to work under pressure
  • Motivated and ambitious.
  • Flexible working hours essential, working across global time zones and to deadline.
  • Ability to handle multiple tasks/projects at the same time
  • Excellent organisational skills.
  • Ability to take decisions and work effectively in pressurised conditions
  • Ability to work collaboratively
  • Strong organisational and problemsolving skills
  • Dynamic, clear and flexible thinker
  • Fluency in English
  • High on delivery. Must be prepared to 'get hands dirty' and be actively Involved / personally contribute.

Cultural fit:

  • Outcomeoriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it.
  • Deep understanding of technical architecture for complex and highly scalable services.
  • Ability to quickly absorb technical concepts and effectively simplify and communicate them to a nontechnical audience.
  • Thrive in an entrepreneurial 'techstartup' team culture
  • Experience of working in a global and multicultural environment and have appetite for fastpaced organizations with global delivery / reach
  • Dynamic working approach, 'agile' rapid delivery approach to planning projects, and the ability to think innovatively to solve problems
  • Can demonstrate initiative and ownership of issues through to resolution / completion
  • Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams

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