Customer Success Associate
2 semanas atrás
What You Will Be Doing:
- Offer solutions to questions they have regarding our subscription plans
- Consult on best practices on how to effectively use Issuu to achieve their desired outcome
- Maintain and improve the content on our Help Center
- Find ways to optimize for Solvvy, our AI technology that serves relevant help center articles to questions asked by our customers
- Work cross functionally with members on Product, Engineering and Marketing teams and provide examples of customer stories and experiences to help improve the customer journey
What You Bring With You:
- Outstanding people skills and proven ability to solve complex customer issues (ideally through previous customer support experience)
- Be passionate about support, and want to improve the support provided by any organization they are in, taking it to the next level
- Have great writing skills the ability to explain complex problems clearly and concisely, with patience and empathy
- Be an excellent communicator, fluent in written and spoken English (as you will have to present to the rest of the team and company at various points). Bonus points for (written) fluency in Spanish or German
- Be extremely web savvy and a proactive learner, with experience using web tools such as Zendesk (or other type of Support system), Solvvy and major social media platforms
- Have excellent problemsolving skills, with a strong inclination to conduct research in order to find creative solutions
- Be calm and courteous under sometimes hectic situations
- Be a team player who enjoys sharing knowledge and collaborating with other team members
- Be able to work independently and stay focused and motivated under most conditions
The Impact You Will Have:
- Competitive compensation package
- Meaningful equity in a profitable growthstage company
- Health and dental insurance
- Flat structure every opinion matters regardless of team or position
The real reason to join Issuu is not all these perks, it's our unique company culture that delivers the leading results in our industry.
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