Partner Success Manager

1 semana atrás

Braga, Braga, Portugal issuu Tempo inteiro

Issuu is one of the largest content publishing and distribution platforms in the world, with millions of pieces of content (marketing collateral, magazines, catalogs, brochures and more) added every year.


The Opportunity

  • You'll be working with a small, global team in our Palo Alto office in a hybrid working environment.

What You Will Be Doing:

  • Ensure smooth Team's and partner onboarding process by supporting them with access to our Issuu platform and fielding any platform questions as needed
  • Perform daytoday Team's and partner management, responding to inquiries and facilitating prompt responses, working crossfunctionally internally as needed
  • Become an expert in Issuu's products and offerings to ensure solutions development and collaboration with our partners is recognized and facilitated
  • Help the team continue to build a community around our partners by coordinating marketing opportunities and making connections across partners
  • Draft communications and coordinate followups from internal and external meetings, as needed
  • Think at scale, and act as the connective tissue between the Issuu team and opportunities through Sales and the larger Channel Partner program to ensure opportunities are recognized and supported

What You Bring With You:

  • Experience working in a customer success, account management or sales role, ideally in a software as a service company or growth stage companies
  • Innovation, a selfstarter, willing to try new ways of keeping customers happy and engaged with the platform
  • You must be able to care about our customers, but also understand their desired outcomes
  • You must be excited to work in fast paced environment, with an ability to pivot and execute on initiatives quickly
  • Have great writing skills the ability to explain complex problems clearly and concisely, with patience and empathy
  • Be an excellent communicator, fluent in written and spoken English (as you will have to present to the rest of the team and company at various points).
  • Have excellent problemsolving skills, with a strong inclination to conduct research in order to find creative solutions
  • Be calm and courteous under sometimes hectic situations
  • Be a team player who enjoys sharing knowledge and collaborating with other team members

The Impact You'll Have:

  • Your interactions with customers affect the way they interact with Issuu and their decision to stay on as customers of ours.
  • You directly influence how often they will engage with the product and what tools they can use to achieve their desired outcome.
  • Your interactions contribute to our revenue growth, our net new revenue, and the reduction of churn with each interaction, every single day.

What You'll Get:

  • Competitive compensation package
  • Meaningful equity in a profitable growthstage company
  • Flat structure every opinion matters regardless of team or position
  • 1We have 100% company paid platinum health benefits that is above the benchmark of prominent high tech companies
  • Flexible, uncapped paid time off, in addition to companywide holidays
  • The real reason to join Issuu is not all these perks, it's our unique company culture that delivers the leading results in our industry. Be yourself and thrive

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