Service Delivery Manager
1 semana atrás
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Service Delivery Manager (m/f) – Hybrid (Lisbon)
What do you need to have:
Hard Skills:
The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities. He/She is the single point of contact for local IT team, concerning solution provided and infrastructure topics. He/She coordinates incidents and demands management for our scope of solutions.
Experience of working in an Agile Scrum team or similar; Experience of capturing requirements (user stories) and documenting in detail in Jira ( or equivalent); Experience of management of ticketing solution (Servicenow will be great); ITIL skills; Excellent analytical skills; Proficient in written and oral English; French is a plus; product/service development experience; If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.
Soft skills- Good communication
- Team spirit
- Proactivity
Time managementWhat we can offer:
- Personalized support from your team
- Your manager will take into consideration your motivations and suggestions
- Victories will be celebrated together
- Your HR and Support Teams will always be available to help
- Constant feedback on your work
- A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
- And, of course, many gatherings and social events
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