French Customer Advisor for Lifestyle Brand

2 semanas atrás


Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.

Do you want to join a company that always stood for a better tomorrow through its products?
Are you
French native or fluent with strong
English communication skills?

Looking to make your career in a multicultural environment in sunny and happy
Lisbon?

So we have the perfect opportunity for you

Your future project:
join our
French Customer Support team.


Our
client is a renowned footwear company that evolved from a simple idea into a powerful sustainable business model, committed with a better tomorrow.

As a customer service specialist in this project, your daily responsibilities will include:

  • Solving customer queries regarding purchasing, order arrivals, packing and related matters to the brand's products
  • Owning the customer queries and ensuring a timely resolution and response
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:

  • Native or proficient level of
    French (C2)
  • Advanced level of
    English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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