Dutch-speaking Order Management Specialist to Lisbon, Portugal

1 semana atrás

Lisboa, Lisboa, Portugal Multilingual Worldwide Tempo inteiro

Are you ready to join a dynamic team and play a crucial role in ensuring customer satisfaction through efficient order management? We are looking for a dedicated individual to fill the position of Customer Service Representative with a focus on Order Management.

Key Responsibilities:

Receive and process incoming customer orders promptly and accuratelyCollaborate with Sales and Customer Experience teams to address order entry and fulfillment issuesMaintain data integrity and ensure accuracy throughout the order management processResolve complex customer billing issues to enhance the overall customer experienceCoordinate with various departments such as Customer Care, Pricing Team, and Accounts Receivable to ensure correct informationIdentify opportunities for process improvement and contribute to knowledge database updatesProvide support to other team members as needed and follow up on internal holds related to customer creditsDemonstrate a deep understanding of proper case handling processes and different business unit responsibilities

Qualifications:
To excel in this role, you should meet the following qualifications:

Minimum of 2 years of experience in customer service, finance, data entry, data checking, or payroll dataProven track record in driving process improvement initiativesProficiency in B2 Dutch and B2 English (Fluency in both languages is required)Experience working with ERP systems such as Oracle, Agile, and Salesforce is preferredStrong written communication skills in English and one other European languageExcellent problem-solving abilities and mathematical reasoningAbility to manage multiple tasks, adapt to changes, and innovate in a fast-paced environmentProficiency in analyzing data to identify trends and root cause issuesBasic Excel skills and the ability to make independent decisions in a dynamic work environmentProfessional demeanor with high ethical standards

Salary & Benefits:

Annual Base Salary of €22k+Bonus on top of salary
International office Growth opportunitiesInsurancePaid sick-leave 25 holidays + 13 public holidays

If you are looking for a challenging opportunity where you can utilize your skills and contribute to a positive customer experience, we invite you to apply for the Customer Service Representative - Order Management Specialist position. Join us in delivering excellence and making a difference in our customers' journey. Apply now

About Multilingual Jobs Worldwide


Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

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