Customer Support with Dutch

1 semana atrás


Lisboa, Lisboa, Portugal Paco Recruitment Tempo inteiro

Location:
Oriente – Lisbon

Company:
American IT company.

Its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone." We are looking for Dutch speaking employees for our team in Lisbon to support our customers.

Project starts

Your tasks:

  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned)
  • Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Respond to inbound customer requests , document relevant case information

Our expectations:

  • EU citizenship or a residence permit in Portugal
  • You speak native Dutch (C2)
  • You speak English (B2)
  • Cold call experience
  • Experience in product/service sales
  • You are living in Lisbon or ready to move there
  • You like interacting with people

We offer:

Full time employment [Shedules:
Monday to Friday 9:00 – 18:00 Days off: Weekends

  • Work in the company office in Lisbon – Oriente
  • Permanent contract with 3 months of trial period
  • Online hiring proces
Competetive salary and bonus system: 1200€ gross x 14 months up to 500€ sales bonus/month + complexity bonus: 80€ per 11 months + transport allowance 20€/month

  • Meal allowance 7.23 € NET per day
  • Flight ticket reimbursement after 6 months
  • Possibility of accommodation in a company - owned apartment
  • Free Health Insurance after 6 months
Send your CV by email @

We look forward to you


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