Premium Engagement Deal Support and Contracting

2 semanas atrás

Porto Salvo, Lisboa, Portugal SAP Tempo inteiro

Location:

  • Porto Salvo Portugal
  • Salary:
  • Competitive
  • Type:
  • Permanent
  • Main Industry:
  • Search Information Technology Jobs
  • Other Industries & Skills:
  • Finance, Banking & Insurance Legal
  • Advertiser:
  • SAP
  • Job ID:
  • Posted On:
  • 02 July 2023
We help the world run better

SUMMARY

In the SAP Services Sales business for EMEA, we are working as Services Deal Desk unit to assist our front-line Sale team to execute Premium Engagement sales agreements with our customers.

The team from Customer Business Support is part of a bigger Field Business Support unit and consists of several in-country specialists with focus on deal support and contract creation for dedicated SAP services offerings.

The Premium Engagement Core Team provides support to the sales teams in the wider Deal Execution process for Premium Engagements with the following three main tasks:

  • Deal Support Manager
  • Triaging requests to validate and prioritize support requirements
  • Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
  • Setting up a deal and quote in the SAP Harmony deal system
  • Initiating approval requests for quotes in the Harmony System
  • Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and Business Approvers to facilitate approvals where needed
  • Submitting the order form to the customer or opportunity owner for signature using DocuSign after approvals
  • Contract Specialist
  • Become an expert in the Services contracting process for all Premium Engagement Offers, and be able to advise internal customers as required
  • Completing contracts using stateoftheart automation for most cases
  • Create with support of other specialists' larger customer specific contracts
  • Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
  • Support change activities to enable a best run Deal Execution and Contracting process in EMEA
  • Projects
  • Drive projects to continuously proceed with automation and standardisation in order to speed up the process of contract creation and delivering best value to our customers
  • Work with local, regional and global peers to create a great customer experience for our internal and external stakeholders
  • Work with peers to establish efficient crosscountry support measures

SKILLS REQUIRED

  • Strong selforganisation skills this includes the ability to manage several deals in parallel across different processing stages
- within a given (often challenging) timeline, and all deals to be managed in unison
- profound knowledge of general corporate business practices, commercial contracting regulations and principles

  • Strong mindset and willingness to follow internal processes and procedures to ensure all required approvals have been obtained and recorded as per the relevant regulations
  • Reliability and assertiveness
  • An ability to quickly identify risks and issues, providing solutions by suggesting suitable alternatives to solve issues at hand, escalating matters within the business where necessary
  • Good level of stress resistance, ability to work well, prioritize and remain calm and professional especially under pressure, whilst managing multiple contracts in parallel and meeting tight timelines especially at month and quarter ends
- ability to own and manage a problem, by ensuring it is resolved or concluded as quickly as possible.
- ability to clearly explain outstanding deal or contractual issues to the stakeholders and confidence to participate in unscheduled ad hoc meetings

  • English, both spoken and written, is a must. Other languages like e.g., German, Portuguese, Spanish are beneficial but not mandatory
Experience required
- proven track record of successfully working on similar set ups as detailed in the above Job Description

  • Experience of working either directly within Sales, Sales Support or Deal Support Operation Functions preferred
  • Experience with Harmony, CMS, DocuSign preferred

WHAT YOU GET FROM US
The Customer Business Support (CBS) is part of Global Services Operations in the Customer Success Board Area. The CBS teams acts as ONE operational backbone to support our Services business in Deal Execution and Delivery Operations.

The CBS Premium Engagement Core team is a great, high performing, dynamic and diversified team, very supportive of each other, with an established best practice exchange routine and a great innovative team spirit.

We

We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person bri

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