O2c Team Leader

1 semana atrás

Oeiras, Lisboa, Portugal GIGROUP Tempo inteiro
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

We are currently looking for a
Collections / Claims Team Lead.

Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for one of our Markets.
A day in the life of...

  • Manage customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successfulmanagement of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;
  • Responsible to notify Markets of uncollectable debt risks &
mitigate where possible;

  • Supervise intensive collection activities based on Market Collection Strategy;
  • Supervise incoming collection concerns from the customer and internal stakeholders;
  • Lead implementation and execution of team's daily activities and functions in team;
  • Ensure Global and E2E compliance for activities performed in team;
  • Work on implementation of O2C plans and objectives, in line with the strategy;
  • Monitor, perform and execute the performance service level agreements (SLA's) and indicators of services (KPI ́s);
  • Drive action plans to correct deviations in services and ensure process improvement;
  • Perform Continuous Improvements programs and standardization of processes across all markets in scope;
  • Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
  • Evaluates team performance and conducts regular appraisals.

What will make you successful

  • Ability to develop and lead a team, previous experience in the role necessary;
  • Successfulexperience in delivering services through Shared Service partners;
  • Knowledge in Financial area;
  • Knowledge in SAP solution;
  • Solid knowledge of MS office, particularly Excel and reporting tools (e.
G. Power Bi);

  • Strong leadership skills;
  • Strong level of English and one of the following languages:
French, German, Spanish or Italian;

  • Good communication skills, both written and verbal, to effectively address and influence internal and external customers;
  • Adaptability to change and cope in fastpaced environment;
  • Analyticalcapability;

Weoffer:

  • Direct contract with our client.
  • Competitive salary and annual bonus according to your performance.
  • Flex Benefits you can chose what benefit is more suitable to you.
  • Hybrid work schedule (Oeiras, Lisbon)
  • Career progression and possibilities for International Career.
  • Initial and continuing training.
**We're waiting for you

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