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Nestlé: Order to Cash Specialist

3 meses atrás

Oeiras, Lisboa, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:

Nestlé Business Services.


They are currently looking to strengthen their team with an
Order to Cash Specialist for the Nordics Market, fluent in Danish.



Main responsibilities:

  • Ensuring Demand is captured within Global and/or Market SLA ́s, through both manual and electronic order methods;
  • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Perform periodic activity relevant review ́s with stream Lead Contribute to Continuous
  • Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Ideal Profile:

  • Bachelor's degree in Business, Finance, Economics, Logistics or similar is a plus;
  • Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;
-
Fluent in English;:

-
Fluent in Danish;:

  • Strong problem solving and analytical skills;
  • Customer orientation;
  • Able topropose and implement improvements in procedures.

We offer:

- **Direct contract with Nestlé Business Services.**:

  • Competitive salary and annual bonus according to your performance and for your language skills
:

  • Flex Benefits you can chose what benefit is more suitable to you.
-
Remote or hybrid work schedule - must live in Portugal
:

  • Career progression and possibilities for International Career.
  • Initial and continuing training.

We're waiting for you- //pt.
Gigroup.
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